Information Technology Supervisor 1

Information Technology Supervisor 1 Position Overview

Opportunities for Ohioans with Disabilities (OOD) is seeking an Information Technology Supervisor 1 to support our mission of empowering Ohioans with disabilities through timely, reliable, and user‑focused technology services. This is an exciting opportunity to lead a dedicated IT support team whose work helps OOD staff deliver meaningful services across the state.

In this role you will supervise IT professionals who provide help desk operations, inventory control, and end‑user support. You will guide daily activities, stay aware of workload demands, and help maintain strong service quality. This includes coaching employees, completing performance evaluations, supporting professional development, and assisting with hiring and onboarding new team members.

You will oversee service desk workflows in ServiceNow, offer advanced escalation support, and coordinate coverage to ensure that technology issues are addressed promptly and securely. The role also involves coordinating field and onboarding support. This includes planning site visits for hardware replacement and ticket resolution, ensuring new‑hire equipment is prepared for orientation, partnering with regional staff to address local technology needs, and traveling to field locations when needed.

You will contribute to agency operations by offering procurement guidance, maintaining technical documentation and job aids, updating content on internal platforms such as SharePoint, and coordinating IT needs for events. You will analyze user needs, support updates to automated information systems, and help ensure IT standards are followed.

To be successful in this role, you should have experience supervising and developing staff. You will need a solid understanding of general office practices, as well as the ability to use computer applications and maintain accurate records. Strong reasoning and problem‑solving abilities are important, including defining issues, gathering information, evaluating options, and making sound decisions while managing many variables. Success in this role also relies on your ability to organize and prioritize work, process information efficiently, and respond to sensitive inquiries with professionalism. In addition, you should bring technical knowledge of computer hardware, software, security concepts, along with the ability to analyze workflows, understand technical information, and support continuous improvement in IT service delivery.

Opportunities for Ohioans with Disabilities is not an E-Verify employer and will not sponsor applicants for work visas.

Division of Information Technology Overview

The Division of Information Technology (IT) supports OOD's mission by engaging with our partners to provide solutions that solve business needs. Our services include strategic planning, project management, business requirements gathering, development, quality assurance testing, help desk support, security, database design and implementation, systems support and operations.

Pay Information

Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. There are cost of living increases to these rates each year and additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

Pay Range

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

EX 15

Hourly

$43.09

$45.51

$48.08

$50.72

$53.54

$56.47

$58.79

$61.56

Annual

$89,627.00

$94,661.00

$100,006.00

$105,498.00

$111,363.00

$117,458.00

$122,283.00

$128,045.00

Location Requirements

Our roles are primarily in-office to encourage collaboration and connection, however some locations may have adjusted on-site requirements based on space availability at this time. Reporting details will be provided by the supervisor before the start date. Employees must reside at a location that allows for reasonable response time to workplace reporting requirements.

Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, in order to operate a state vehicle, must have a valid driver’s license.

Applications and Selections

Please ensure your online application and work experience clearly indicates how you meet minimum qualifications (MQs). Applications that fail to demonstrate how they meet minimum qualifications will not be considered. If you meet the MQs through education, transcripts are required for consideration by attaching directly on the Additional Attachments section of the application (Step 7) or via email to [email protected].

Applicants can check their application status and all vacancy-related email correspondence on “My Jobpage.” On the Careers.Ohio.Gov job search webpage, once signed in the link to My Jobpage is displayed under the TeamOhio logo. Applicants who require technical assistance (e.g., issues logging in or other system-related issues) should contact [email protected].

The selection process consists of a remote structured interview. All communications are sent via email. Candidates should make sure their account contains an email address that is checked regularly including checking junk and/or spam.

Background Check

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

5 1/2 years (66 months) experience commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 3 months experience in performing project management functions as defined in series purpose.

• OR completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, PacBase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, Or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, Or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 3 1/2 years (42 months) experience commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 3 months experience in performing project management functions as defined in series purpose.

• OR equivalent of education and/or experience per Minimum Class Qualifications noted above.

Job Skills: Information Technology, Communications, Customer Service, Operational Support, System Administration, Technical Documentation, Critical Thinking, Growth Mindset, Innovation, Leading Others, Organizing and Planning Supplemental Information

Equal Employment Opportunity (EEO) Statement

Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity employer and is amongst the top-ranked state agencies implementing inclusive and accessible planning and programming into businesses operations and services. We strive to hire, sustain, and promote a workforce that not only embraces this mission but is also reflective of the Ohioans we serve.

If you require an accommodation based on a disability for any step of the selection process, please contact [email protected] so proper arrangements can be made.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.