Patient Care Coordinator

Job Posting: Patient Care Coordinator at Williams Oral Surgery

Job Description

Williams Oral Surgery, a leader in dental and maxillofacial care, is excited to announce the opening for a full-time Patient Care Coordinator. This is a pivotal role within our facility, designed for a dedicated individual who thrives in a dynamic, patient-focused environment. Due to the hands-on nature of the position, it is not suitable for remote work. Working as a Patient Care Coordinator, you will be the front line in providing a stellar patient experience, ensuring efficient and effective patient care through your day-to-day management of clinical and administrative tasks.

This role requires excellent communication skills, a knack for organization, and a deep commitment to patient welfare.

Duties and Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Schedule and confirm patient appointments, surgeries, and follow-ups.
• Manage patient records and documentation, ensuring accuracy and confidentiality.
• Coordinate with medical, nursing, and administrative staff to ensure patient needs are addressed.
• Handle patient inquiries and provide clear, accurate responses or escalate to appropriate medical staff.
• Prepare and manage patient invoices, receipts, and insurance claims.
• Facilitate patient preparation for surgeries and consultations.
• Maintain a clean and welcoming front office environment.
• Update and maintain the scheduling system to optimize workflow and resource utilization.
• Provide compassionate support and information to patients and their families.
• Undertake continuous professional development to stay informed on the latest health policies and compliance requirements.
• Ensure compliance with healthcare regulations and safety standards.
• Participate in regular staff meetings to share best practices and improve services.
• Handle emergency situations with calmness and professionalism.
• Must be willing to travel between two offices.

Requirements

• Proven experience as a Patient Care Coordinator or similar role in a busy oral surgery or dental practice preferred.
• Strong understanding of medical and dental terminology.
• Excellent organizational and multi-tasking skills.
• Superior communication and interpersonal skills.
• Demonstrated ability to handle sensitive information confidentially.
• Care stream dental software knowledge preferred
• Capability to work under pressure in a fast-paced environment.
• Commitment to delivering high-quality support to both patients and staff.
• Empathetic and compassionate demeanor.
• Attention to detail and problem-solving skills.