Customer Service Representative
- Interact with and/or respond to customers as required to gain an understanding of their issues and/or needs as they relate to ReportAll’s solutions.
- Answer inbound customer support calls and emails with the goal of resolving customer issues in a timely matter.
- Log all customer interactions in CRM software, Salesforce Service Cloud.
- Perform acceptance testing of administrative and/or customer facing solutions as required.
- Facilitate customer feedback as appropriate; collect, assess and aggregate customer feedback.
- Respond to reviews in app store in a timely manner.
- Escalate technical issues to second-level support as needed. Follow up on open customer-facing tasks and verify that customer issues are resolved.
- Curate customer and account information in CRM software as needed.
- Identify opportunities for product walkthroughs and escalate to Sales if/as needed.
- Work on projects as assigned and directed by manager.
- Must be able to work without direct supervision the majority of the time.
- 2+ years of work experience in a customer-facing role
- Strong communication and problem-solving skills
- Competency with mobile applications built for Android and/or iOS platforms
- Comfort in using Microsoft Word, Excel, Outlook and Teams
- Accuracy and attention to detail in communicating with customers and team members about reported issues
- Other technical, organizational, time management and customer interaction skills and experience a plus
- Ability to work individually with minimal supervision as well as part of a team
- Capable of working with distributed teams
- Experience with a CRM and/or Customer Service/Support Software is a plus
- Experience responding to app store reviews in the Apple or Google Play store is a plus
- Medical, Dental, Vision, 401K
- Paid holidays and PTO
- Company-provided workstation and necessary hardware for task completion
- Possibility of working remotely
- Start-up mentality with the stability of an established company
- Through our powerful query tool, we customize and present enriched, cleaned data suitable for multi-county analysis.
- Any search result links to a variety of fully integrated web-based mapping systems: Google StreetView or Bing Maps bird's eye view are just a click away.
- A click on a result will jump to a pre-queried county auditor's page for full parcel detail.
- Additional features such as environmental (Flood zones, Wetlands, & Soils) and demographic (Census blocks and groups) are just a few of the resources included in the mapping system.
- Our real estate parcel-based geospatial data solutions also include:
- An API for system-to-system integration
- LandGlide App for Apple and Android devices
- PARLAY 2.0 Google Earth and ArcGIS Earth layer
- The ability to download a complete county Shapefiles, Geopackage and other formats on demand from our National Parcel Database
- An Esri-compatible feature service parcel layer
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