Service Manager - DIRECT HIRE! (G782)

Job Description

Job Description

Top Job

Located in Batavia, OH

Salary: $80-$85k, BOE

Service Manager | DIRECT HIRE

Batavia, OH | 1st Shift | $80-85k, Based on Qualification & Experience

Express Employment Professionals Cincinnati East is now hiring to fulfill a Service Manager opening for an HVAC services firm based out of Batavia, OH.

Job Details:

• Mechanical System Knowledge
  o Competent understanding of systems for both project and maintenance agreements.
• TM, Spot, & Extra Service Work
  o Audit required documents prior to start of work. Ensure inclusions of all pertinent information and personnel doing the work are well informed on the scope of work.
  o Understand timing of work and how it relates to others. Develop and communicate schedule and suppliers. Expedite and achieve schedules through the service coordinator.
  o Ensure all equipment, materials, and subcontracts are ordered and delivered on time.
  o Ensure all P.O.'s are matched up with packing slips by service coordinator.
• Staffing Requirements
  o Consult with Vice President based on annual operating plan and performance against plan.
• Purchasing
  o Understand purchase requirements. Direct and monitor staff in the preparation of requisitions in a timely manner for materials, equipment, subcontracts.
• Time Management/Planning
  o Accurately determine job priorities by scheduling personnel and materials with service coordinator(s).
  o Ensure proper staffing, training, tools, test equipment, systems and procedures are in place to allow staff to complete all work in a cost-effective and high-quality manner. Coordinate all work through staff.
  o Plan work to ensure field personnel, material, and equipment are on the job at the right time.
• Documentation
  o Train, direct, and evaluate staff in the proper, accurate, and timely completion of all paperwork. Ensure compliance with company standards.
  o Perform auditing of assigned paperwork to ensure accurate and timely processing. PM inspection sheets, start-up sheets, compressor failed sheets, service worksheets, P.O.'s etc.
• Company Relations
  o Build rapport and productive working relationships with managers, supervisors, staff, field, and other personnel to influence decisions for purchasing, scheduling, installations, work completion as well as the sales and business systems functions.
• Field Productivity
  o Provide material, directions, tools and logistical support to field personnel to ensure maximum productivity. Motivates the work force and maintains high employee morale. Effectively staff jobs and control labor costs within assigned cost limits.
• Quality Control
  o Conduct field quality audits in accordance with Quality program. Provide feedback to service technicians. Develop training programs based on findings and improvement requirements. Review new equipment installation documentation and ensure equipment is setup for designed operation.
• Material Control
  o Instruct and direct staff to ensure cost-effective and efficient use of equipment, tools, and materials while ensuring efficient field operations. Maintain stocking levels for main warehouse and truck stock.
• Customer Relations
  o Promptly addresses customer complaints to ensure resolution and maintain long-term relationships.
• Response to Trouble (Emergency) Calls
  o Instruct and direct staff to promptly respond to customer trouble calls and resolve problems quickly and efficiently while building and maintaining customer confidence and satisfaction.
• Training
  o Motivate and train staff. Develop and implement programs to improve skills of staff as individuals as well as a group. Ensure technical capabilities of field service team is consistent with current contractual commitments and market strategy.
• Continuous Recruitment
  o Promote professionalism and pride in order to attract high-potential human resources. Continually build and maintain a network of contacts. Create a Central Candidate/Source file of potential recruits and sources.
• Service Personnel Dispatching
  o Provide dispatching and/or provide dispatching support to service coordinator(s).
• Field Equipment Coordination
  o Maintain awareness of equipment availability and utilization. Locate, purchase, and coordinate use of equipment to best meet needs of field personnel.
• Tool Control
  o Maintain tool room - responsible for facility operation and housekeeping.
  o Track tool usage, new tool investments and item lifecycle management. Log location and use of all special tools assigned. Distribute and account for all special tools.
  o Assist in purchase of tools at direction of manager.
  o Assign and maintain inventory of all tools by vehicle or service representative.
• Special Projects:
  o Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position's primary responsibilities.

Skills, Knowledges and Proficiencies:

• Ability to work under pressure
• Work independently and efficiently in a fast-paced position
• Basic computer skills (Microsoft Office proficiency, especially Excel)
• Ability to multitask
• Excellent writing, reading comprehension, communication, and organizational skills
• Good people skills
• Good problem-solving skills
• Good customer service skills
• Previous experience in the HVAC service industry or other service industries is preferred

Employee Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule: 1st Shift, Mon-Fri, 40 hour work week
Salary: $80,000 - $85,000, based on experience

Click Here to Schedule Your Interview With Us!

• Questions? Contact Cori Drenning at 513-842-8000 , or via email: [email protected] and reference Job #G782
• Find the full list of our open positions HERE

#CinEastST

Express Office: Cincinnati (East)

4440 Glen Este-Withamsville Road

Suite 1600

Cincinnati, OH 45245