Operations Manager (Janitorial Services)

Job Description

Job Description

Job Description

The Operations Manager helps lead the day-to-day operations for Scioto Services (A Marsden Company) in the Cincinnati and Northern Kentucky region. In this role, you’ll guide and support a team that provides top-quality janitorial and facility services to our customers.

You’ll make sure jobs are done right, schedules run smoothly, and customers are happy with the work we do. You’ll also help train and develop team members so everyone can do their best and grow in their careers.

The Operations Manager is responsible for keeping a safe, respectful, and positive work environment where teamwork and pride in our work come first.

Key Responsibilities

• Establishes and maintains excellent customer relations through daily contact and customer visits, taking all actions necessary to ensure completion and quality of required scope of work
• Manage employees at customer facilities to ensure that customer expectations and agreed upon KPIs are met
• Leads and Develops Team – Staffing, decision-making, motivating, facilitating, accountability and process improvement; Provides regular performance feedback; Develops team member’s skills and encourages growth
• Provides accurate and timely information for Talent Acquisition regarding current staffing and future staffing needs; Actively participates in recruiting process with recruiters and leadership staff
• Responds to customer complaints in a timely and efficient way
• Ensures all associates are properly trained with a focus on long-term retention and safety
• Manages administrative duties to include, but not limited to timekeeping, payroll, documentation of employee performance and safety, and maintaining inventory of necessary supplies and uniforms
• Maintains a safe work environment for self and employees by enforcing the Company’s safety, recognition, and training programs
• Assign tasks to associates and inspects completed work for conformance to standards
• Performs other related duties assigned by management

Skills and Qualifications

• Must have a coaching mindset and be a champion of your team.
• Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
• Build authentic relationships within the organization, with customers, and with the community, executing a strong employee and customer focus
• Demonstrated ability to solve complex problems
• Possess personal qualities of integrity, credibility, and commitment to organizational values
• Exceptional communication, organizational and people skills, with strong ability to make decisions and collaborate across the business
• Proficient written and verbal English communication
• Ability to work in a demanding environment with changing priorities

Education and Experience Required

• 3+ years of experience leading in a complex field organization, including multi-unit management. Janitorial or other maintenance service-related industry preferred but not required
• Experience in a mobile leadership role with responsibility for a decentralized workforce of multiple customers and multi-location portfolio
• Experience working with a diverse population
• Hours will vary and typically occur outside of normal business hours; we must have scheduling flexibility to best serve our customers and the team

Business Conduct

• Commits to behave in compliance with the company’s values and Code of Conduct.
• Builds a culture of work safety and lead by example with one’s own safe behavior.
• Ensure one’s own compliance with the company’s published Operating Standards.
• Treats co-workers with respect and approaches conflict with positive intent and professionalism.
• Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and sometimes lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EEO Statement

Marsden/Scioto Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Established in 1952, Marsden offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, mechanical, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.

Company Description

Established in 1952, Marsden offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, mechanical, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.