Solutions Architect

About LISNR

Today’s customer expects seamless, secure, and context-aware interactions— anytime, anywhere. LISNR® helps brands deliver on that expectation by powering proximity engagement that works without dependence on hardware, connectivity, or QR codes. With millions of transmissions in over 100 countries, LISNR’s ultrasonic SDK (Radius®) and gamified consumer engagement platform (Quest) allow businesses to recognize presence, personalize experiences, and process transactions in real-time. From mobility and retail to fintech and hospitality, LISNR bridges the gap between digital and physical with proximity-first experiences that drive loyalty, revenue, and trust.

Role Summary

The Solutions Architect is a key bridge between LISNR’s commercial and customer success teams. This role is responsible for scoping, defining, and validating solution proposals during the pre-contract process and supporting a smooth transition into implementation, ensuring a seamless customer journey from initial engagement through successful deployment. The Solutions Architect thinks two steps ahead—identifying implementation risks before they arise—and is committed to creating frictionless, scalable solutions that deliver measurable impact. This role combines consultative problem-solving with deep technical acumen, translating business goals into scalable, secure, and high-performing LISNR implementations. This person ensures that each opportunity is technically feasible, aligns with LISNR’s platform capabilities, and includes a clearly defined implementation path, anticipating potential challenges and unlocking the maximum value of LISNR’s Quest and Radius products for our customers.

Core Responsibilities

Pre-Contract Ownership

• Partner with Sales to qualify opportunities, lead discovery sessions, and align LISNR solutions with customer business and technical goals.
• Act as the primary technical contact in pre-contract engagements, building confidence in LISNR’s scalability, security, and interoperability.
• Design and document solution architectures, integration plans, and technical requirements (e.g., payload formats, SDK compatibility, implementation stages).
• Collaborate with Product and Engineering to validate feasibility, surface risks early, and ensure proposed solutions are delivery-ready.
• Support proposals, RFPs, contracts/SOWs, and provide demos or sample apps, ensuring all provisioning and legal steps are completed correctly.

Post-Contract Collaboration

• Transition solution design and requirements into actionable implementation plans for the Implementation Engineer, and broader Customer Success and Engineering teams.
• Collaborate with Customer Success Managers to flag risk areas or opportunities surfaced during pre-contract discussions.
• Assist in identifying technical stakeholders for post-contract coordination to ensure technical communication remains consistent and accurate across teams.
• Conduct solution reviews post-deployment to ensure customer satisfaction and adoption of all contracted features.
• Feed customer feedback and implementation insights back into product and process improvements.

Organizational Alignment

• Reports to VP of Customer Success

Required Skills and Qualifications

• 5 or more years of experience in a Solutions Architect, Sales Engineer, or technical consulting role with a focus on enterprise pre-sale or post-sale integration design.
• Hands-on experience with APIs, mobile SDKs (iOS, Android, or React Native), and backend infrastructure, including cloud environments, networking, and security.
• Proven ability to design secure, scalable, and reliable system architectures that consider payload construction, device constraints, and long-term maintainability.
• Strong communication skills, with the ability to present technical concepts to both technical and non-technical audiences and clearly document integration paths.
• Demonstrated ability to manage multiple priorities in a fast-paced environment, operating both independently and collaboratively across cross-functional teams.
• Strong analytical thinking, attention to detail, and a proactive approach to identifying risks and structuring solution frameworks.

Preferred Qualifications

• Experience with proximity-based technologies such as ultrasonic, NFC, BLE, or geofencing, especially in fintech, mobility, or retail environments. (Strongly preferred).
• Familiarity with Python, Java, JavaScript, Swift, or similar languages for debugging, prototyping, or solution validation.
• Working knowledge of mobile development frameworks, identity and access systems, and payment or loyalty platforms.
• Prior experience in startup or high-growth environments where roles span pre-sale scoping and post-sale execution.
• Exposure to international markets and multicultural customer engagements, particularly in LATAM, India, or the EU.
• Spanish or Hindi language proficiency is a plus, especially for global customer support.

LISNR INC. reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.