Branch Operation - Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate within the Tablet Experience & Serving team, you are an integral part of the team that innovates new product offerings and leads the end-to-end Tablet Experience. As a key contributor, you are responsible for understanding customer needs and developing products that deliver hospitality and value. Using your expertise in product development, you support the successful launch of products, gather essential feedback, and contribute to exceptional client experiences. With a focus on scalability, resiliency, and stability, you work closely with cross-functional teams to deliver high-quality products that meet and exceed customer expectations.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Demonstrates foundational product and customer knowledge to drive allocation of high-value requirements for delivery
• Serves as a subject matter expert in supported features, articulating business and user needs, and collaborates with PO/APO to understand project scope and priorities
• Utilizes Agile backlog management tools (JIRA, Confluence) to create detailed user stories and partners with team members to document and refine product features, user stories, and acceptance criteria
• Coordinates with scrum team and technical leads to prioritize scope, objectives, and constraints for development sprints, and assists in troubleshooting problems, developing support materials, and working issues to resolution
• Supports QA and testing activities, clarifying acceptance criteria and use cases as needed

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Foundational knowledge of the product development life cycle, design, and data analytics
• Foundational knowledge of JIRA and confluence tools
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Proven numerical, analytical, and strategic problem-solving skills

Preferred qualifications, capabilities, and skills

• Associate or bachelor's degree
• Previous Product management and/or Branch experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans