Director of digital services
POSITION SUMMARY
JOB DESCRIPTION The Director of Digital Services will lead the strategic planning, development, and execution of digital service offerings across the Americas. This role is responsible for driving innovation, enhancing customer experience, and aligning digital initiatives with business objectives. The position will oversee digital platforms, service delivery models, and cross-functional collaboration to ensure operational excellence and growth. RESPONSIBILITIES- Develop and execute a comprehensive digital services strategy that supports business goals and customer needs.
- Lead cross-functional teams including technical support and service delivery managers.
- Oversee the design, deployment, and optimization of digital platforms and tools, including monitoring systems and predictive maintenance solutions.
- Collaborate with product, sales, and operations teams to bundle digital services with core service contract offerings.
- Establish KPIs and dashboards to track digital service performance, customer satisfaction, and ROI.
- Manage vendor relationships and ensure compliance with data protection and cybersecurity standards.
- Support naming architecture and branding efforts for new digital services, ensuring global consistency and clarity.
- 10+ years of experience in digital services, technology, or operations.
- 5+ years in a leadership role managing digital transformation or service delivery teams.
- Proven track record of implementing scalable digital solutions and driving measurable business impact.
- Experience with AI, IoT, and data analytics platforms.
- Familiarity with agile methodologies and enterprise service architectures.
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or Business related fields.
- Master’s degree in Business, Technology, or related discipline.
- Occasional travel across the Americas region. Ability to participate in field service reviews and technology demonstrations.
- Occasional travel across the Americas region.
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
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