Customer Support Specialist

We're looking for a proactive, detail-oriented Customer Support Specialist to join our growing team. In this role, you'll work directly with customers, providing support, guidance, and expertise to help them run successful engagement and fundraising campaigns using our platform. You'll be part of a driven team where your work directly impacts how communities raise funds and connect with their supporters.

Location: Rocky River, OH (in-office)
Compensation: $55,000–$60,000 base + bonuses + benefits
Schedule: Full-time, 9AM–5:30PM EST

What You'll Do:

You'll be the first line of support and a proactive partner for communities across the country. In this role, you'll help cities, religious organizations, park systems, and nonprofits onboard smoothly, launch effective campaigns, and confidently use the platform - ensuring they feel supported and empowered every step of the way.

• Customer Onboarding: Guide new customers through onboarding, ensuring they're set up for success and confident using our platform.
• Ongoing Support: Provide timely, helpful support via email, phone, and chat to assist customers and answer questions.
• Campaign Creation: Assist customers in building out engagement and fundraising campaigns, offering recommendations, best practices, and creative ideas.
• Campaign Template Management: Help expand and maintain our library of Campaign Templates that inspire how customers use the platform.
• Help Center Updates: Keep our Help Center fresh and insightful by suggesting content updates and improvements.
• Upsell QR Plaques: Identify opportunities for customers to benefit from additional offerings like QR Plaques and help guide those conversations.
• Subscription Renewals: Support the renewal process by maintaining strong relationships and helping customers continue to see the value in their subscription.

Who You Are:

You're passionate about helping others and delivering excellent support. You're proactive, organized, and want to be part of a collaborative, high-energy environment. You're also excited to join a growing company that's making a big impact in communities across the country.

• Customer-focused: You love helping people succeed and delivering excellent support
• Strong communicator: Clear, empathetic, and confident in writing and speaking
• Organized and reliable: You keep things on track and moving forward
• Detail-oriented: You catch the small things that others might miss
• Tech-savvy: Comfortable with digital tools (CRM systems, Canva) and quick to learn
• Collaborative: You enjoy working toward shared goals in a team
• Startup-ready: You're adaptable, solutions-focused, and excited to grow with a fast-moving company

Who We Are:

SeeMyLegacy is on a mission to make community giving effortless. Our platform helps cities, parks, religious organizations, and nonprofits to create and run campaigns to raise funds, attract sponsors, find volunteers, and more to build stronger, more connected communities.

We're a growing startup with big goals and a collaborative, driven team. Here, you'll play a vital role and have an immediate impact in supporting SeeMyLegacy communities across the country succeed with their fundraising and engagement efforts..

Apply now and join us!