Remote Member Support Representative
Job Description
Job Description
Overview
We are seeking a friendly and solution-focused Remote Member Support Representative to assist customers and ensure they have a positive experience with our services. In this role, you’ll provide support across phone, email, and chat, guiding members through processes, answering questions, and helping resolve issues with professionalism and care.
Responsibilities
- Respond to member inquiries via phone, email, and chat in a timely, respectful manner
- Provide assistance with forms, procedures, and account-related questions
- Update member records accurately in the CRM system
- Collaborate with internal teams to address concerns or escalate issues
- Follow up with members to ensure their needs are met and concerns resolved
- Maintain a high standard of service and empathy in every interaction
Qualifications
- Prior customer or member support experience preferred but not required
- Strong communication and active listening skills
- Proficient with Google Workspace, CRM tools, and Adobe PDF software
- Tech-savvy with strong attention to detail
- Reliable internet connection and quiet, professional remote workspace
Top Attributes
- Empathetic and member-focused
- Detail-oriented and organized
- Comfortable with technology and multitasking
Benefits
- $24 per hour
- Health insurance (for full-time employees)
- Company-provided equipment
- Supportive team environment and comprehensive training
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