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Director of Rooms

HEI Hotels & Resorts
Cleveland, OH
Director of Rooms Location Cleveland, OH : About Us Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the , we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Support General Manager in managing all aspects of the Rooms Department including Front Office, Guest Services, Housekeeping, and Laundry in order to achieve the guest satisfaction, operating and financial goals of the owner. Essential Duties and Responsibilities
  • Deliver on the Westin Brand promise, HEI values and provide a team of dedicated individuals in hospitality to the benefit of our guest and company.
  • Laser focused on guest experience and our team.
  • Develop policies and procedures that improve our workflow to the benefit or our guests and our internal associates.
  • Inspect what you expect and bring about vital improvements to our associate and guest experience.
  • Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to property strategic plan. Communicate, both verbally and in writing, to provide clear direction to staff. Help realize and contribute to Rooms Standard Operating Procedures and Policies.
  • Develop and execute Room's division budget and revenue forecasts. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
  • As a member of the Executive Committee for the property, the Director of Rooms is expected to help create and execute the financial objectives of the hotel.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.
    • Qualifications and Skills
    • Minimum 3 years of management experience, preferably in both rooms and Food and Beverage.
    • Bachelor's degree preferred.
    • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
    • Able to resolve guest, supervisor, and associate conflicts.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
    Compensation Salary Range: $100,000.00 - $100,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Posted 2025-10-18

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