Switchboard Operator

Switchboard Operator Lead
*Full-Time | 40 Hours/Week | Hourly *
Be the voice people count on—every call, every emergency, every moment.

We are seeking a *Switchboard Operator Lead * to play a vital role in hospital communications. This position combines *leadership, customer service, and emergency response *, making it ideal for someone who stays calm under pressure and leads by example.
What You’ll Do

• Answer and route all incoming and outgoing calls
• Operate paging systems and Doctor’s Registry
• Handle *overhead emergency paging * (Code Blue, fire, disaster codes)
• Prioritize and document Medic Alert and emergency calls
• Maintain accurate logs and communication records
• Serve as a key communication hub for staff, physicians, patients, and families

Leadership Responsibilities

• Maintain the Communications Department schedule, including on-call coverage
• Manage time-off requests using *ADP *
• Participate in the *Life Safety Committee * as the Communications representative
• Assist with onboarding and training new department employees
• Provide readiness feedback to the Switchboard Supervisor

Operational Duties

• Follow service standards and complete shift checklists
• Maintain operator consoles and emergency code instructions
• Prepare daily on-call and Doctor’s Registry lists
• Process patient valuables according to procedure
• Prepare outgoing mail and certified documents
• Communicate with hardware/software vendors for troubleshooting

Communication & Customer Service

• Model professionalism and empathy in all interactions
• Maintain patient and staff confidentiality at all times
• Foster positive relationships across hospital departments
• Promote a team-focused culture of reliability and service excellence

✅ Must-Have Requirements

• High School Diploma or GED
• No written disciplinary action in the past 12 months
• Computer proficiency (Windows, Word Processing)

⭐ Preferred Experience

• Switchboard or business office experience
• Strong verbal communication skills
• 911 Dispatcher experience
• Call Center or Contact Center background

If you are enthusiastic, customer-oriented, and enjoy a dynamic work environment, we invite you to apply for the Drive-Thru Retail Clerk position. Mancan is an equal opportunity employer. We encourage candidates of all backgrounds to apply.

Mancan Temporary Staffing Employment Agency offers our temporary employees full benefits such as paid vacation, holidays, 401K, as well as vision, dental, and medical. Some of the best companies in the area use Mancan including Fortune 500 companies. It is a great opportunity for you to get your foot in the door with some of the area’s top companies. If you have any questions please do not hesitate to call us at (330)264-5375.

Apply online at or stop in as we take applications Monday-Friday from 8am-3pm. Please bring 2 forms of government ID and resume with you. Mancan temporary staffing employment agency is located at 435 Beall Ave, Wooster, OH, 44691. Please call us at (330)264-5375 with any questions or send resumes to [email protected]

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