Operations Coordinator - Youth Runaway Shelter; 2nd shift (Toledo)

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

We are currently seeking a full-time, second shift Shelter Operations Coordinator for our youth homeless and runaway shelter to provide oversight for the general operations of the program. The purpose of the Shelter Operations Coordinator is to be responsible for general operations, direct oversight of residential specialists, administrative duties, and management of data entry for runaway and homeless youth services. The operations coordinator is also responsible for assisting with hiring, training, and performance evaluation of program staff, including termination of staff, where appropriate . This position will require a comprehensive understanding of cultural and linguistic competencies around working with youth, families, systems, and people of color, LGBTQ, or from diverse backgrounds. This position also requires to be available on weekends as needed and being on the supervisor on-call monthly rotation.

Duties and Responsibilities

• Provide and ensure positive interaction with youth by staff and demonstrate appropriate boundaries and practices.
• Oversight of resident schedules and activities, and ensure a safe and supportive environment for everyone through a trauma-informed care, positive youth development, and harm reduction approach.
• Ensure all staff are participating in programming and life skills with youth.
• Supervises, coaches, and mentors Residential Specialists through group and individual supervision; this includes performance evaluation and improvement, signing off on paperwork and daily supervision. Assists Manager in interviewing, hiring, and terminating the employment of supervisees when necessary.
• Manages residential specialist daily schedules and monthly on-call to ensure adequate staffing and coverage, as well as minimization of overtime.
• Assist with scheduling, time off requests, and timecard approvals when delegated by manger
• Serves as a backup to program staff by supervising, coaching and mentoring youth while building rapport and engaging youth in programming.
• Performs audits of entry and exit paperwork to ensure accuracy and completion by staff. Engages in the CQI process for chart reviews.
• Helps manage grant data by completing resident roster and follow up calls when residents exit the shelter.
• Manages productivity of staff daily, weekly, and monthly.
• Manages the purchasing and delivery of food services to youth.
• Provides training to new and current Residential Specialists.

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