Front Desk Receptionist

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.

Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned):

• Greet patients upon arrival and address questions and concerns


• Answer incoming calls, provide information, transfer calls, and take messages as neede d


• Schedule appointments and manage multiple provider calendars


• Register new patients and update existing patient demographics and financial information


• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff


• Maintain and update patient records through data entry, faxing, and scanning


• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items


• Review and update accounts receivable/payable changes since prior visits


• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly


• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service


• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments


• Prepare and process daily reports, deposit slips, and upload financial records to shared files


• Review billing claims and denials; gather required information from providers or patients to resolve issues


• Support additional office tasks and projects as needed

Front Desk Receptionist Required Skills and Experience:

• High School Diploma or GED equivalent


• 2+ years of administrative support experience in a medical environment preferred


• Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred


• Excellent customer service and interpersonal skills


• Ability to establish and maintain effective working relationships with patients, coworkers, and the public


• Strong communication , multi-tasking, and problem-solving skills


• Ability to thrive in a fast-paced and demanding work environment


• Strong attention to detail and a commitment to achieving high levels of patient satisfaction


• Ability to maintain confidentiality and uphold HIPAA compliance at all times


• Sound judgment and discretion in handling sensitive information


• Team-oriented mindset, flexibility, and a willingness to learn


• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

Front Desk Receptionist Physical Requirements:

The physical demands described here represent those to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:

• Sit, talk, hear, and use hands to write, type, or operate office equipment


• Oc casionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell


• Perform repetitive motions, including reaching overhead and typing


• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds


• Maintain peripheral vision, depth perception, and focus adjustments

Front Desk Receptionist Benefits Offered:

• Health Insurance (Single & Family plans available)


• Life Insurance


• Disability Insurance


• 401(k) P lan with Company Match


• Employee Discount Program


• Paid Time Off (PTO)


• Paid Holidays