Financial Services Supervisor II

Financial Services Supervisor II

Located at our Seaside, OR office

TLC Credit Union is seeking a Full-Time Financial Services Supervisor to join our team.

Be a part of Fibre’s success and mission to elevate every aspect of the member journey through exceptional in-branch service. This pivotal role makes an impact in the community by helping our members achieve their financial goals.

Wage Range: $28.81 - $45.01

* The range above allows our employees room for growth through annual merit and other pay increases based on performance. The target pay range for this position is typically within the first half of the range. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications.

Position is located in Seaside, OR with the need at times to support our locations in Warrenton, OR and Astoria, OR. This is not a remote position.

BENEFITS:

• Competitive Salary.
• Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee.
• Paid Vacation Time.
• Paid Volunteer Hours.
• 6% 401(k) Plan Contribution.
• 10 paid holidays.
• 2 floating holidays.
• Opportunities for growth within the company.

PRIMARY FUNCTION:

Effectively lead the day-to-day operations of a service center(s) without a Financial Services Manager onsite. Provide guidance, direction, and supervision to staff. Provide coverage for Financial Services Specialists or other areas as needed.

RESPONSIBILITIES:

• Follow all Credit Union policies, procedures, internal controls, and Federal and State laws as applicable in performance of all duties and responsibilities as the Financial Services Supervisor.
• Communicate effectively with both staff and Management regarding various areas.
• Provide good member service and be aware of the member service being provided by others.
• Provide input to the Financial Services Manager regarding employee evaluations.
• Provide proper coaching and mentoring of staff in relation to minor human resource related items in the absence of the Financial Services Manager as needed.
• Provide proper communication with the Financial Services Manager and VP/Retail Operations regarding developing trends or other human resource related items and policy infractions.
• Assist in teller authority matters when needed and appropriate.
• Maintain schedule and duties for staff.
• Perform audits for the service center and staff as necessary to maintain compliance with policies and procedures related to area of responsibility.
• Work with staff to meet goals set for service center location(s) including new accounts and referrals for products and services.
• Answer a variety of member inquiries and maintain a good working knowledge of Credit Union services.
• Submit loan application information for members to Consumer Lending.
• Complete member loan signings in accordance with Credit Union policies and procedures.
• Determine prospective members' qualifications for membership based upon current fields of membership. Open new share, checking, IRA, and certificate accounts, and maintain existing and closed accounts.
• Perform all Financial Services Representative functions at peak periods in the service center.
• Maintain facilities of the service center(s).
• Maintain the Credit Union’s brand and image at the service center(s).
• Train new staff as directed.
• Travel to different service center locations when needed.
• Actively participate in community involvement.
• Must be a self-starter, self-motivated, and use initiative while effectively adapting to change.

POSITION QUALIFICATIONS:

• Problem Solving - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Must have the necessary common sense and judgment to be able to make various decisions.
• Interpersonal Skills - The individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.
• Oral Communication - The individual must be able to communicate effectively with staff, the public, and Management.
• Written Communication - The individual edits work for spelling and grammar, presents numerical data effectively, and is able to read and interpret written information. The individual must have office work skills.
• Planning/Organizing - The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
• Quality Control - The individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Dependability - The individual is consistently at work and on time (except for those cases protected by law which are outlined in the Employee Guide), follows instruction, responds to Management direction, and solicits feedback to improve performance.
• Observes Policies/Procedures - The individual sets an example in observing and following Credit Union policy and applicable Standard Operating Procedures, as well as those in the Employee Guide.
• Image - The individual must display a positive and professional image.

APPLICANT REQUIREMENTS:

• Possess high school diploma or equivalent
• Experience - Financial or Credit Union experience helpful, but not required.
• Must be bondable

Learn more about Fibre Federal Credit Union and TLC Credit Union at our website:

All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check, credit check, and drug screening.

We are an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.