Customer Service Specialist
Job Description
Job Description
Benefits:
- 401(k) matching
- Competitive salary
- Employee discounts
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
Join our dynamic team at Allstate Insurance Agency - Scott Tatro in Akron, OH, as a Customer Service Specialist! This exciting position offers you the opportunity to make a positive impact on our clients' lives by providing exceptional service and support. Additional Income includes commission opportunities! NO SALES REQUIREMENTS! Responsibilities:
- Assist clients with policy inquiries and coverage options to ensure their needs are met.
- Handle customer claims efficiently and empathetically, guiding them through the process.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Provide timely follow-ups on customer requests and outstanding issues.
- Educate clients on insurance products and services to enhance their understanding.
- Collaborate with team members to improve service delivery and client satisfaction.
- Resolve customer complaints with professionalism and a positive attitude.
- Stay updated on industry trends and policy changes to provide informed assistance.
- High school diploma or equivalent; a degree in business or related field is a plus.
- Previous experience in customer service or insurance preferred.
- Strong communication and interpersonal skills to build rapport with clients.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in Microsoft Office and CRM software.
- Possess a positive attitude and a commitment to exceptional service.
- Insurance license is preferred but not required; we will assist with obtaining it.
- Willingness to learn and adapt to new processes and technologies.
- P&C license will be required to advance within agency.
Allstate Insurance Agency - Scott Tatro has been serving the Akron, Ohio community for over 30 years, providing reliable insurance solutions tailored to our clients' needs. Our customers love us for our personalized service and commitment to their peace of mind, while our employees appreciate the supportive environment and opportunities for professional growth.
Recommended Jobs
Plant Controller
Job Description Job Description We are looking for a Plant Controller to lead financial and operational oversight for our manufacturing site in Lorain, Ohio. This position partners closely with p…
Military DoD SkillBridge Program - Field Service Engineer
Job Description Summary The Military DoD SkillBridge program is an opportunity for Service Members to gain valuable civilian work experience through specific industry training, apprenticeships, or…
LPN Nurse Manager $31.50-$39 7a-7p (Part-Time)
Description “After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It’s home-like environment is not just for the residents but for the team members as well.…
Utility Crew Laborer
Job Description Job Description Salary: Job Title: Utility Crew Laborer Position Type: Full time, First-shift, Monday Friday, hours will vary between 40-50 per week, paid weekly. Loc…
Assistant Store Manager
Job Summary The Assistant Store Manager supports overall retail, grocery and warehouse operations by assisting in driving performance, ensuring compliance, and maintaining operational standards acro…
Insurance Agent
Are you a motivated, goal-driven individual with a passion for sales and helping others? Do you want a career that offers financial growth, personal development, and the potential to build something …
Quick Lube Technician
Job Description Job Description Quick Lube Technician – Diehl of Wooster Diehl of Wooster is looking for motivated and dependable Quick Lube Technicians to join our growing automotive service …
Laser Supervisor for Steel Service Center
Job Description Job Description BENJAMIN STEEL COMPANY Description of Position Responsibilities JOB TITLE: Laser Supervisor SUPERVISED BY: Operations Manager POSITION SUMMARY: Sup…
Feeder / Packer - 1st Shift (4 Day/10 Hour)
Job Description Job Description All jobs at Southern Champion Tray (SCT) require Team members to act in accordance with the shared Core Values and Operating principles of the company as they perf…
Asst. Store Manager
Job Description Job Description The Asst. Store Manager is responsible for: Creating a pleasant and hospitable work environment and maintaining good customer relationships. Be well versed i…