Major Products Parts Sales

This position is eligible for commission! Major Products Parts Sales team members are one of the points of contact for guests seeking sales or parts assistance in the Major Products Department (i.e., wood stoves, gas refrigerators, etc.) at Lehman's. Major Products Sales team members help to create a memorable visitor experience by engaging with customers in a friendly manner and by providing excellent customer service.At Lehman's, we believe that being a happy and giving person allows us to provide amazing customer service. Reciprocity is the key - we serve others the way we would want to be treated. Schedule: Monday through Friday mornings. 25-30 hours per week average. Education: Minimum of an 8th Grade education; High School Diploma or GED preferred Experience: Minimum experience preferred is 2 years of retail sales or commensurate experience; prior experience with technical sales and/or HVAC is desirable, but not necessary to apply. Lehman's will provide on-the-job training for qualified applicants. Certifications:

• Possess and maintain an excellent motor vehicle driving record, possess a valid Ohio Bureau of Motor Vehicles approved driving license, and valid insurance if needed to assist with deliveries or installations.
• Obtain and maintain National Fire Institute (NFI) Certification
• Obtain and maintain Chimney Sweep Certification
• Obtain and maintain a Lehman's Forklift Certification

Parts Sales

• Handle customer parts inquiries for Lehman's Major Products line via phone, fax, email and face-to-face
• Determine replacement parts required, according to:
• Inspection of old parts
• Customer requests
• Customer description of malfunction

• Ability to research replacement parts using different mediums such as online or catalog sources in order to determine replacement part stock numbers and/or prices
• Advise customers on substitution or modification of parts when identical replacements are not available
• Prepare in-stock orders for shipping parts to the customer(s) or pick-up at the store
• Prepare sales order(s)
• Receive payment or obtain credit information either in person, via telephone or face-to-face
• Receive, mark and stock parts in the warehouse according to prearrange systems
• Assemble merchandise as needed
• Take physical and logical inventory of stock parts and notify byer for replenishment
• Examine returned parts for defects, and exchange defective parts or give a refund
• Maintain up-to-date vendor contact information and share information with buyers

Sales

• Greet customers and determine what each customer needs or wants
• Describe merchandise and explain use, operation and care of merchandise
• Recommend, select and help locate or obtain merchandise based on customer needs and desires
• Compute sales prices, total purchases and receive/process cash and/or credit payments (all sales transactions are entered in the POS computer daily)
• Maintain knowledge of:
• Current sales and promotions in the Major Products Department
• Policies regarding payment and exchanges
• Security practices

• Answer questions regarding the store and its merchandise
• Demonstrate use or operation of major products and accessories
• Provide, in a timely manner, requests for quotes, lead times and order status
• Coordinate customer orders with the dock to ensure prompt and excellent customer service
• Stock merchandise
• Maintain orderly and organized sales counter; clean shelves, counters and tables in the Major Products area

Other tasks as assigned

Job Type: Part-time

Expected hours: 25 - 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Referral program

Compensation package:

• Bonus opportunities
• Commission pay
• Profit sharing

Schedule:

• Monday to Friday
• Morning shift
• No weekends

Travel requirement:

• No travel

Work Location: In person