Applications Analyst (DMS)

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 150 list, placing us among the top 150 law firms in the country.

Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at .

Working with Us - Come and "Be Benesch!"

We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.

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Benesch is proud to announce the opening for a DMS Applications Analyst in our Columbus office! This position is hybrid and has work from home flexibility.

POSITION SUMMARY

Do you have extensive experience with DMS applications, specifically iManage? Do your strengths lie in trouble shooting and problem solving? Do you enjoyed working with departments within an organization to assist with application integration, development and customization? We may have what your looking for in your career path in our DMS Applications Analyst opportunity

The DMS Application Analyst plays a critical role in supporting and optimizing the organization's document management software applications to ensure efficient business operations and user satisfaction. This position focuses on operational support, application customization, and data integration, collaborating closely with stakeholders to enhance application performance and align solutions with business needs. The ideal candidate will bring strong problem-solving skills, technical expertise, and a commitment to continuous improvement.

POSITION RESPONSIBILITIES

1. Provides day-to-day support for core business applications, concentrating on solutions where unstructured work product is created, stored, shared both inside and outside the firm, ensuring operational continuity and quick resolution of user issues.
2. Manages vendor relationships, ensuring timely support and accountability for application performance.
3. Documents and track issues, troubleshooting processes, and resolutions to maintain a knowledge base for future reference.
4. Configures, customizes, and optimizes applications to meet user requirements and enhance functionality.
5. Ensures seamless integration of applications with other systems, supporting workflows across departments.
6. Collaborates with stakeholders and peers to identify opportunities for process improvement and implement system enhancements.
7. Ensures data consistency, accuracy, and quality across interconnected systems.
8. Supports data integration efforts to enable efficient reporting and analysis across the organization.
9. Collaborates with internal IT and business customers to develop and maintain reporting, dashboards, and data visualizations to support decision-making.
10. Assists in planning, designing, and implementing new applications and upgrades to existing systems.
11. Conducts research into software products and services, evaluating their potential to meet organizational needs.
12. Supports testing efforts to ensure smooth deployment of software updates and new applications.
13. Communicates effectively with stakeholders, providing updates on application performance, issues, and resolutions.

KEY COMPETENCIES

• Strong analytical skills with the ability to troubleshoot and resolve complex application issues.
• Experience in requirements gathering, configuration, and integration of business applications.
• Understanding of data governance, data flow, and interconnectivity between applications.
• Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.

QUALIFICATIONS

A Bachelor's degree in Computer Science, Information Systems, or a related field; or 5 years of equivalent work experience. Experience supporting, configuring, tuning a DMS application (ideally iManage). Familiarity with the rest of the DMS suite of products as well. Experience with other enterprise legal technology solutions (specifically Citrix Sharefile, HighQ, SharePoint, or similar platforms) is highly desirable.

Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216-363-4578 or email Christine Watson at [email protected].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities