IT Service Desk Specialist (Onsite- Mansfield Ohio)

Service Desk Specialist - Are you ready to make a difference?

School Specialty is dedicated to transforming education for the better. Our success is fueled by a team of passionate innovators who are committed to making a positive difference in the lives of students. Are you ready to make an impact?

Job Summary: The Service Desk Specialist works as part of a team to be the first contact for IT related issues and requests. They help deliver solutions to the end-user computing environment for internal customers. The primary focus of the Service Desk Specialist is to support the School Specialty end user community through support of desktop hardware/software, connectivity, technical employee on-boarding, and prompt problem resolution. As the front line of IT, they are responsible for information gathering and routing of incidents and requests to the proper teams within the IT organization.

Work Location:

• This will be an on-site role in our Mansfield, Ohio, location.

Compensation Information:

• Hourly range of $21-$25 plus an annual incentive plan.

What you’ll do:

• Work as part of an agile team, building trust with the business to achieve organizational, business owner, and process owner goals.
• Responsible for providing prompt and accurate baseline troubleshooting and support using established configuration standards, tools and procedures.
• Act as an informational hub and escalate incidents and requests to the proper departments within IT.
• Be involved in an after-hours on call rotation.

What we expect you to bring to the table:

• Being self-motivated
• Willingness to learn
• Critical thinking and problem-solving skills
• Attention to detail
• Strong written and verbal communication skills
• Strong technical orientation and technical computer navigation skills

Minimum Required Qualifications:

• Minimum of 6 months IT experience is desired.
• Preference will be given to candidates with prior IT Help Desk experience and those with Microsoft Office products experience.

Education and/or Certifications Required:

• High School Diploma
• Currently pursuing a degree in IT or related field preferred

Benefits Package: We offer a comprehensive benefits package including Medical, Dental & Vision (effective day 1), basic life insurance, disability coverage, PAID parental leave, wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401k, Educational Reimbursement, Paid Holidays, annual paid Volunteer time, and so much more!

We’re determined to positively impact the future, one child at a time.

If you share our passion, we need to talk.

Just imagine what we could do together.

Physical and Mental Demands:

• While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines. Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.

Additional Information

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• School Specialty, Inc. is a Drug-Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment.
• EEO/AA including Vets and Disabled
• If you need reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information.

#LI-Onsite

Job Grade: 8