Customer Service Representative - State Farm Agent Team Member

John Mcgee - State Farm Agent
Medina, OH

Job Description

Job Description

Benefits:

  • Bonus based on performance
  • Competitive salary
  • Training & development
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
ROLE DESCRIPTION:

We are a well-established, small insurance agency committed to providing exceptional service to our clients. Our close-knit team values professionalism, collaboration, and a customer-first approach. We are currently seeking a dedicated Customer Service Representative to join our team.

Position Overview:
The ideal candidate will have a minimum of a Property and Casualty (P&C) insurance license and either possess a Life and Health (L&H) license or be willing to obtain one. This role involves providing outstanding customer service, problem-solving complex insurance issues, and limited sales responsibilities, including identifying gaps in clients insurance coverage and recommending appropriate policies.

RESPONSIBILITIES:
  • Provide excellent customer service to existing and prospective clients.
  • Analyze and resolve insurance-related inquiries that may involve multiple moving parts.
  • Identify coverage gaps and recommend suitable insurance solutions to clients.
  • Collaborate effectively within a small team environment.
  • Maintain excellent attendance and punctuality.
  • Assist with general administrative duties as needed.
QUALIFICATIONS:
  • Valid Property and Casualty insurance license required.
  • Life and Health license preferred or willingness to obtain promptly.
  • Outgoing personality with strong communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a small team.
  • Reliable attendance and commitment to a consistent work schedule.
  • Must be willing to work on-site in Medina, Ohio.
Benefits:

  • Competitive salary.
  • Medical, dental, and vision insurance coverage (associate only) after successful completion of the initial 90-day probationary period.
  • Company-matched retirement plan available after successful completion of the initial 90-day probationary period.
  • Paid time off during the first year of employment.
  • Supportive small business environment with opportunities for professional growth.
  • Convenient location near Historic Medina Square.
If you are a motivated, licensed insurance professional looking to contribute to a dynamic team, please submit your resume and cover letter for consideration.

Posted 2025-09-06

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