Experience Manager

Experience Manager

Reports to: Chief Marketing and Experience Officer

Salary: $50,000 - $60,000

Status: Full time – Exempt

Location: UCI Offices, 10831 Magnolia Ave., Cleveland, OH 44106

About UCI

University Circle Inc. (UCI) is a nonprofit organization that exists as the connective tissue between our district’s stakeholders, residents, and neighbors. We convene, collaborate, curate, and nurture. We believe that University Circle is a world-class neighborhood, with an obligation to create opportunities for health and vibrancy within this district and for our surrounding neighborhoods. While we are charged with managing the place itself, we are responsible for creating a sense of belonging that extends beyond our formal boundaries.

What’s the focus of this role?

The Experience Manager plays a central role in the planning, coordination, and execution of the UCI-produced events as well as the management of private events hosted at UCI-owned or managed spaces. The Experience Manager will take on a leadership role in event execution and help drive strategy around new and existing event opportunities. This position is ideal for someone highly driven, eager to take on responsibility, and ready to grow in their event management career while contributing to UCI’s mission and success.

What will you be responsible for?

UCI-Produced Events

• Manage UCI’s signature events (e.g., Parade the Circle, WOW! Wade Oval Wednesdays, YAY! Fall Fun, Illuminate the Circle) from concept to completion, ensuring seamless execution and a memorable experience for all participants and the public.
• Partner with the Marketing & Experiences team to develop activation strategies and goals for UCI-produced events, contributing to the creation of an annual event calendar and providing input for event tactics and execution.
• Oversee all logistics for events, including coordinating vendors, contracts, permits, security, equipment, entertainment, and food services.
• Serve as a primary on-the-ground event manager during activations, ensuring smooth operations, managing staff, and providing excellent customer service to vendors, participants, and the public. This includes evening and weekend hours.
• Maintain relationships with current vendors and recruit diverse, locally owned businesses for event participation, focusing on inclusivity and community engagement.
• Handle invoice tracking, payments, and budget management for events, ensuring all financials are properly documented and submitted.

Private Event Management

• Establish and update protocols and pricing policies for UCI owned and managed event spaces, focusing on accessibility, diversity, and inclusion.
• Assist in managing UCI’s private event rentals, supporting clients from initial inquiry to event execution.
• Coordinate with the University Circle Police Department for events requiring security and ensure all public safety requirements are met.
• Work closely with UCI’s Director of Properties and Services on venue repairs and maintenance.
• Collaborate with neighboring institutions to manage any event-related issues, including parking, sound pollution, and street access.
• Other duties as assigned

What are the qualifications required for the Experience Manager?

• Bachelor’s degree or equivalent additional work experience
• Minimum 3+ years of experience working in events, project management, and/or community
• engagement
• Proficient in all Microsoft Office programs
• Experience with web-based form builders, payment processing applications, and project management software such as JotForm, Clover, and Monday.
• Able to work a flexible schedule to include evenings and weekends
• Able to lift and move up to 50 pounds
• General knowledge of City of Cleveland permitting processes desired, but not required

How to Apply

Please submit a cover letter and resume to [email protected].

University Circle Inc. offers a comprehensive compensation package that balances competitive pay, comprehensive benefits, a flexible work schedule, and a strong focus on employee engagement and well-being. Benefits supported by UCI include medical, dental, vision, life and disability insurance, paid time off and generous sick leave, and retirement benefits.

University Circle Inc. is dedicated to fostering an inclusive workplace that thrives on diversity. We acknowledge that this journey is continuous, and we are committed to an ongoing process of inclusion. As an equal opportunity employer, we stand against discrimination based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other characteristic protected by law. Our commitment is to nurture an environment where all employees can flourish and bring their unique perspectives and experiences to the forefront. We believe that people matter in the goals that we aim to accomplish. Our organizational values are Collaboration, Community, Integrity and Trust.