eCommerce Project Manager - Inc5000 Marketing Agency

VividFront is a 5x Inc5000 winner for fastest-growing private companies in America and a 5x Northcoast99 winner that recognizes top workplaces for top talent in Northeast Ohio. Our environment is fast-paced, creative, entrepreneurial, and highly collaborative. VividFront is not a niche firm. We have worked in almost every industry, in both B2B and B2C contexts. As a result, we wield an enormous set of tacit knowledge and experience scaling brands.

Our culture is built on our 5 core values, with the first being "team first". We treat our employees with respect, freedom, and support. We provide award-winning benefits to our employees that promote a healthy work-life balance, including a flexible hybrid work schedule.

There are abundant growth opportunities at VividFront, and we have a track record of retaining and promoting from within.

We're currently seeking a client-facing project manager for our growing team. The successful candidate will be a quarterback for eCommerce brands (with the occasional need to flex into non-eCommerce business models), and help clients meet business growth goals by meticulously keeping projects and resources on budget and on time. The role requires a superior ability to balance scope, customer satisfaction, and quality. Our project managers are excellent communicators, natural leaders of people, and have high follow-through.

If you're drawn to new challenges and experiences, and working alongside a rigorous and passionate team excites you, we want to meet you!

Requirements

Education & Experience:

• Bachelor's Degree or equivalent
• Minimum of 4+ years of experience in a related role (marketing agency, internal marketing team, sales, etc.)
• Agency experience is preferred
• Experience in lead generation marketing and/or eCommerce marketing

Skills & Abilities:

• Develop strong relationships internally and externally - the #1 priority!

• Succinctly communicate relevant data to clients, and confidently answer questions relating to marketing performance (SEM, PPC, SEO, Social Media, Email Marketing, etc.)
• Serve as the primary point of contact for clients, set and manage expectations
• Manage and delegate tasks effectively to ensure deadlines are met and team members are held accountable for the execution
• Manage client hours and fees on an ongoing basis, keeping projects on budget and on time
• Lead productive internal and external meetings
• Work hand-in-hand with internal teams, champion their efforts, and collaborate to meet deadlines
• Monitor out-of-scope requests and manage additional estimates and approvals
• Brainstorm new opportunities to improve results for clients
• Maintain brand guidelines and quality assurance for deliverables
• Follow processes and use company tools to streamline projects and maintain efficiencies
• Cross-sell and upsell to existing clients
• Onboard new clients and internal teams to projects

Benefits

Perks & Benefits:

• Unlimited paid vacation policy
• Outstanding benefits with full family and dependent health, dental, and vision insurance coverage - 100% employer-paid
• Relaxed work environment with no dress code
• 401K
• Flexible, hybrid work-from-home / office schedule
• 3 months fully paid Birthing Parent leave
• Holiday office closure prior to New Year
• Summer Fridays
• Year Round Flex Fridays
• Stackable incentive opportunities
• Free downtown parking