Vice President Crisis Services

Posted Wednesday, January 7, 2026 at 5:00 AM

Vice President of Crisis Services Overview

The Vice President of Crisis Services provides strategic and operational leadership for the comprehensive continuum of crisis services at the new Comprehensive Behavioral Health Center, which will open in September 2026. This role is responsible for developing, implementing, and overseeing Behavioral Health Urgent Care Centers (BHUC), the Crisis Stabilization Unit (CSU), Crisis Receiving Center, and crisis management strategies, ensuring prompt intervention for individuals experiencing behavioral health emergencies.

The VP will work collaboratively with The Centers’s senior leadership, community leaders, governmental officials, and other agencies to coordinate crisis services and ensure seamless care transitions. This position plays a critical role in executing the organization's long‑term vision and strategy for crisis management programs, aligning them with organizational goals and community needs.

Essential Duties and Responsibilities

Strategic Leadership and Program Development

• Develop and execute the organization's crisis services vision in alignment with strategic and operational goals
• Collaborate with the Chair of Psychiatry, CEO, and senior leadership to ensure sustainable clinical and financial performance
• Lead the development and integration of performance measures for agency program evaluation and quality assurance activities
• Drive innovation in crisis care delivery models, including population health management and coordinated community partnerships
• Regularly evaluate crisis management programs and identify areas for improvement, implementing changes to enhance effectiveness

Operational Management

• Develop and guide multidisciplinary teams that operate 24/7, providing immediate support and assessment to individuals experiencing behavioral health crises
• Oversee operations of Behavioral Health Urgent Care Centers (BHUC), Crisis Stabilization Unit (CSU), Residential Treatment, and Crisis Receiving Center
• Develop and implement protocols for handling various types of behavioral health crises, ensuring staff are trained and equipped to respond effectively
• Ensure daily direction and evaluation of employees and participate in hiring, employee counseling, and terminations alongside HR and Executive Leadership

Clinical Excellence and Quality Assurance

• Provide clinical supervision and coordination of crisis programs, ensuring all professional, clinical, and ethical standards are adhered to
• Create and maintain a wellness and recovery‑oriented environment across Crisis Services using person‑centered planning, language, and documentation
• Ensure services provided promote wellness and recovery outcomes for individuals in crisis
• Monitor program outcomes and support quality improvement initiatives
• Policy, Compliance, and Reporting
• Develop and implement policies and procedures related to behavioral health crisis services
• Ensure compliance with federal, state, and local laws, regulations, and best practices
• Prepare and distribute reports and statistical information on crisis management activities
• Participate in internal and external audits

Collaboration and Community Partnerships

• Work closely with the Medical Director of Crisis Services and Medical Director of Addiction Services to ensure integrated care delivery
• Partner with The Centers senior leadership, community leaders, governmental officials, and other agencies to coordinate crisis services
• Facilitate seamless care transitions and ensure continuity of care across the behavioral health continuum
• Provide oversight for crisis services budgeting and productivity
• Develop and manage departmental budgets and read and interpret financial reports

Other Non‑Essential Duties and Responsibilities

• Represent the organization at community meetings, collaborative initiatives, and professional conferences
• Participate in organizational strategic planning and quality improvement initiatives
• Contribute to grant writing and program development activities
• Other duties as assigned

Qualifications

Education

• Master's degree in social work, counseling, nursing, or psychology (required)

License or Certification

• Independent license with supervision designation (required):
• LISW‑S (Licensed Independent Social Worker − Supervisor)
• LPCC‑S (Licensed Professional Clinical Counselor − Supervisor)
• RN (Registered Nurse)

Experience

• Minimum of five years of related work experience in a non‑profit, health‑related organization
• Minimum of three years of supervisory experience
• Experience building and guiding multiple teams that operate 24/7 (required)
• Or equivalent combination of education and experience

Skills

Clinical and Program Management

• Developed knowledge of mental illness, substance use disorders, and related community resources
• Strong clinical intervention and program management abilities
• Understanding of trauma‑informed, person‑centered, and recovery‑oriented care

Leadership and Management

• Demonstrated leadership and management ability in complex healthcare environments
• Team building skills; organizational and staff development skills
• Strong supervisory skills; ability to delegate effectively
• High degree of initiative and independent judgment

Strategic and Analytical

• Strong analytical and problem‑solving abilities
• Ability to prioritize and manage multiple projects, adhering to strict deadlines
• Ability to develop and manage budgets; ability to read and interpret financial reports

Communication and Collaboration

• Highly effective communication, listening, interpersonal, negotiation, influencing, and presentation skills
• Ability to work effectively with cross‑functional groups in solving business problems
• Ability to develop reports, business correspondence, and policies/procedures

Professional Standards

• High degree of integrity and business ethics
• Commitment to diversity, equity, and inclusion principles
• Understanding of federal, state, and local behavioral health regulations

Technical

• Computer skills; word processing and spreadsheet software capabilities
• Proficiency with electronic health records (EHR) and data management systems

Working Conditions

Physical & Work Requirements

• Frequent sitting, standing, and walking within a fast‑paced clinical environment
• Ability to respond rapidly to behavioral health and medical emergencies
• Occasional lifting of patients or equipment up to 25 lbs
• Manual dexterity to operate medical and office equipment
• Visual and auditory acuity required for clinical assessments and communication
• Regular exposure to individuals in acute psychiatric distress and crisis situations
• Flexibility for evenings, weekends, and on‑call coverage as needed to ensure 24/7 program operations
• Work performed in crisis receiving center, stabilization units, and clinical office settings

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.