Quality Improvement Coordinator

Agency Summary:

Wingspan Care Group is a nonprofit administrative and management organization that provides a united, community-based network of services so member agencies can focus on mission-related goals. Our innovative model is designed to promote sustainability and advancement among its partner agencies by streamlining operations and eliminating redundancies – resulting in improvements to the delivery of direct service operations.

Position Summary:

The Quality Improvement (QI) Coordinator assists with the implementation, operation and management of a continuous quality improvement program for Wingspan and its affiliate agencies. The QI Coordinator plays an active role in the development and maintenance of systematic and objective quality improvement activities as well as provides administrative support related to the role.

Responsibilities Include:

• Perform quality control audits to ensure compliance with Medicaid, contracts, HIPAA, and Electronic Health Record data entry procedures.
• Participate as a member of the Performance Improvement (PI) Committee, Incident Report Committees, and other committees as assigned.
• Assist in preparing data required for assigned committees.
• Record meeting minutes for all assigned committees and provide summary reports of committee meetings to committee members and other stakeholders as necessary.
• Assist departmental needs by responding to necessary communications and submitting reports on behalf of supervisor as needed.
• Monitor the production of quality results reporting; analyze, track and trend the reporting results and assess need for corrective action plans and follow up.
• Support the department as assigned during regulatory surveys and reviews.
• Assist in the maintenance of the policy and procedure manuals on behalf of supervisor as needed.
• All required trainings, certifications and licensure must be kept current in accordance with applicable licensing and accreditation regulations and standards
• Attend scheduled staff meetings, supervision, and on-going training.
• Respect the privacy of clients and hold in confidence all information obtained during the client’s treatment. All client-related documents are to be handled in accordance with Agency guidelines on confidential material.
• Maintain high standards of ethical and professional conduct and adhere to Agency policies and procedures.
• Perform other duties as assigned by management.

Qualifications:

• Bachelor’s Degree in related field required.

Experience:

• One year experience within behavioral healthcare environment working with clinical data or one year experience working in the developmental disabilities field required.
• Compliance or Quality Improvement experience preferred.
• Previous experience with Microsoft Excel preferred.

Benefits and Salary:

The salary range is $40,000 - $45,000 per year depending on relevant education, experience, and licensure.

At Wingspan, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets.

Our offerings include:

• Comprehensive health and Rx plans, including a zero-cost option.
• Wellness program including free preventative care
• Generous paid time off and holidays
• 50% tuition reduction at Case Western Reserve University for the MNO and MSW programs
• Defined benefit pension plan
• 403(b) retirement plan
• Pet insurance
• Employer paid life insurance and long-term disability
• Employee Assistance Program
• Support for continuing education and credential renewal
• Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
• Flexible Spending Account for Health and Dependent Care

Wingspan Care Group (“Wingspan”) is the not-for-profit parent company of Applewood Centers, Inc., Bellefaire Jewish Children’s Bureau, Bluestone Child & Adolescent Psychiatric Hospital, and Lifeworks. The mission of Wingspan is to provide organizational efficiencies at the operational, administrative, and fiscal levels for its subsidiary agencies so that they may focus on their respective missions. Wingspan is an Equal Opportunity Employer. Wingspan’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Wingspan also prohibits harassment of applicants or employees based on any of these protected categories.