Director of Operations (Home Care) POST NUMBER: 457880

Title: Director of Operations
Client: Home Healthcare (Non Skilled)
Location: Columbus or Clevland, OH area
Salary: $90,000-125,000 base

We are seeking a highly motivated, hands-on Director of Operations to launch and lead a non-skilled home care agency from the ground up. This is a rare opportunity for an experienced home care professional to build and scale a new operation with full ownership over setup, staffing, systems, and growth. The ideal candidate will bring deep industry knowledge, operational expertise, and the drive to build an agency that delivers exceptional care to the communities it serves.

Initially a solo role, this position is expected to grow into a leadership position overseeing 14 administrative staff and 450 caregivers, with a target of reaching 50 active patients in the first year.

Key Responsibilities:

1. Agency Buildout & Launch

• Identify, lease, and set up the agency’s physical office space

• Coordinate utilities setup (phone, internet) and manage contractors for signage, cubicles, and IT infrastructure

• Serve as the primary on-site leader during the initial buildout phase

2. Operations Management

• Oversee daily business operations, including handling patient inquiries, client onboarding, and caregiver coordination

• Develop and implement standard operating procedures and workflows for efficiency and compliance

3. System Implementation

• Implement and manage essential software systems including HHA Exchange (scheduling/billing), RingCentral (phone system), and Employ (ATS)

• Ensure systems are optimized for scalability, reporting, and compliance

4. Patient Growth & Business Development

• Drive patient census growth by onboarding approximately 2 new clients per month

• Support future marketing efforts by collaborating with business development staff targeting hospitals, ALFs, and community partnerships

5. Recruitment & Staffing

• Lead caregiver hiring and onboarding, from initial contact through orientation

• Create staffing plans and hiring strategies to support patient growth and caregiver retention

6. Licensing & Compliance

• Manage credentialing and contracting with additional Managed Care Organizations (MCOs) to expand into new service areas

• Partner with consultants to ensure regulatory and licensing requirements are met in all operating markets

7. Caregiver Training & Development

• Develop an employee handbook and training curriculum for onboarding caregivers

• Oversee training on tools such as the HHA Exchange mobile app to ensure caregiver compliance and readiness

8. Financial Oversight (Operations)

• Monitor key financial and operational KPIs, including staffing costs, patient growth, and budget adherence

• Work closely with outsourced billing partners, applying your knowledge of P&L to support decision-making

Qualifications:

• 10 years of progressive experience in home care operations , including roles such as Intake Coordinator, Director of Intake, or Director of Operations

• Prior experience launching or scaling a non-skilled home care agency strongly preferred

• Proficiency with HHA Exchange or comparable home care software

• Strong leadership, organizational, and project management skills

• Excellent interpersonal and communication skills

• Self-starter with the ability to work independently and handle a wide range of responsibilities