Program Coordinator, FSS

SCOPE: This position will work within the Housing Choice Voucher department to assist with all aspects of the Agency’s Family Self-Sufficiency (FSS) programs within the guidelines of CMHA’s and HUD’s policies and procedures that governs the programs. The HUD Grant funding is provided for the Family Self-Sufficiency, which covers both the Housing Choice Voucher and Asset Management programs. The program rules for both programs primarily mirrors each other excluding the escrow accumulation for the Housing Choice Voucher program.

ESSENTIAL FUNCTIONS: include, but are not limited to:

• Recruit and enroll program participants for the Agency’s Family Self-Sufficiency (FSS) programs.
• Perform social service needs assessments for participants through interviews and individualized action plans.
• Provide coordination of goal-setting activities for participants both at enrollment and on an annual basis.
• Identify and refer participants to community agencies and resources, which will provide services to meet assessed needs.
• Complete the entire recertification process for participants (annuals, interims) for the Family Self-Sufficiency program participants.
• Complete rent increases for FSS participants.
• Completed and issue moving vouchers when necessary.
• Completes the participants Individual Service Plan annually at the time of the recertification process.
• Monitor participant’s escrow monthly.
• Prepare participants for the homeownership program including any all aspects of the homeownership program including referrals such as the homeownership center or working in neighborhoods to move participants toward homeownership.
• Develop and maintain good working relationships with health, welfare, and social agencies as well as job developers as potential resources for participants.
• Perform basic administrative tasks related to the job (i.e.: computerized tracking systems, statistical reports, case recordings, and other related information).
• Create various marketing tools including brochures, monthly newsletters, and flyers to recruit, and later to connect services to participants.
• Develop partnerships with social services to providers to ensure participants/residents are provided linkages to receive these services.
• Attend weekly HCV briefings to conduct FSS presentation.
• Reach and meet with new service providers that would benefits FSS participants each month to include in pamphlet and monthly event.
• Reaching and tracking how many times you are reaching out to participants to discuss goals.
• Schedule service provider events monthly for FSS participants.
• Develop a Service Provider pamphlet for FSS participants for resources.
• Schedule events for the participants that would assist in moving them toward economic self-sufficiency such as budgeting classes, credit repair and available educational opportunities.
• Extensive knowledge in the following: Methods in Effective Rental Counseling; client financial counseling, foreclosure prevention, homebuyer education, and fundamentals of pre-purchase.
• Participate in departmental activities that support the goal of self-sufficiency.
• Assist with Homeownership Fair annually.
• Learn and maintain knowledge of the family self-sufficiency policies and procedures.
• Perform additional duties as assigned.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

DESIRED QUALIFICATIONS:

• Advanced computer skills for Word, Microsoft Products, and Power Point.
• Experience with other assisted housing programs.
• Specialized knowledge of available community resources.
• Demonstrated ability to communicate effectively, both orally and in writing, analyze and interpret complex rules, regulations and directives; make computations and maintain accurate and up-to-date records.
• Strong listening skills and a high interest level in working with low to moderate-income clients.
• Demonstrated ability to maintain confidentiality.
• In depth knowledge of community resources.

EDUCATION/EXPERIENCE/CERTIFICATIONS:

• Bachelor’s degree or equivalent experience in community relations, social work, marketing, communications or other related discipline.
• Incumbent must also take and pass the HUD Certified Housing Counseling and HCV Housing Specialist certifications within 12 months of employment with CMHA.

OTHER : The incumbent must possess and maintain a valid driver's license in state of residence, and maintain an insurable driving record under the terms and conditions of the CMHA auto liability policy. The incumbent may have no more than 6 accumulated points in 3 consecutive years.