Program support lead

Full Time Perm

Way of Work : Hybrid

Salary: $93,800 - $140,700, plus 10% annual bonus

Location: Columbus, OH

The Program Support Lead plays a critical role in overseeing the administration and continuous improvement of customer programs. This position leads technology initiatives, supports regulatory compliance, and ensures operational excellence across multiple jurisdictions. Acting as a subject matter expert on tariffs, systems, and program operations, the Program Support Lead collaborates with cross-functional teams to resolve issues, implement strategic initiatives, and enhance program performance. Responsibilities also include managing billing and reporting processes, driving process improvements, supporting rate case activities, and providing training to internal teams and external partners.

Your responsibilities may include, but are not limited to:

• Lead technology initiatives and implementation efforts for customer programs, ensuring alignment with the NiSource vision and organizational goals.
• Support the Team Leader in executing strategic initiatives, resolving complex issues, and guiding internal teams and external suppliers.
• Engage with departments such as Accounting, Finance, IT, Legal, and Regulatory to resolve issues and advance cross-functional initiatives.
• Build and maintain strong relationships with internal and external stakeholders to support program success and operational excellence.
• Lead rate case strategies, respond to interrogatories, and ensure compliance with state and federal regulations, tariffs, and internal policies.
• Conduct internal audits and ensure Sarbanes-Oxley (SOX) compliance through testing and documentation.
• Provide advanced technical expertise in testing business applications, especially the Customer Information System, to support regulatory rate testing and operational changes.
• Manage billing processes, oversee system issue resolution, and analyze data to support reporting, audits, and performance tracking.
• Manage, monitor, and maintain operational metrics by compiling, analyzing, and formatting complex data to support performance tracking and informed decision-making.
• Lead process improvement initiatives, evaluate new technologies, and implement standard operating procedures to enhance efficiency and compliance.
• Maintain and update manuals, reference materials, and websites to ensure accurate and accessible program documentation.
  
  

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications

• Bachelor's Degree or equivalent experience
• 2+ years of project management or support experience
• 1+ year of experience utilizing analytical tools such as Power BI or Tableau
• Strong Excel experience (pivot tables, VLOOKUP, conditional formatting, etc.)
  
  

Preferred Qualifications

• Experience with gas transportation, gas measurement, third party and Choice/SCO programs
• Experience with GTS, Aviator, FlowCal, and DIS/GAS/CIS
  
  

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

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As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away
  
  

Salary Range*:

$93,800.00 - $140,700.00

• The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
  
  

Posting Start Date:

2025-09-11

Posting End Date (if applicable):

2025-09-29

Please note that the job posting will close on the day before the posting end date.