Behavioral Health Case Manager - LSW, LPC, CCM, LCDC

Our Mission:

To transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all.

Our Vision:

Care Alliance will be the health center of choice , delivering compassionate, high-quality, and innovative healthcare that empowers individuals and strengthens communities. We are committed to advocacy, accessibility, and excellence , ensuring every patient receives the care they deserve with dignity, respect, and unwavering support.

Our Values:

• Accessibility: We are committed to eliminating barriers to care, ensuring that every individual—regardless of background or circumstance—has access to high-quality healthcare.
• Collaboration: Our strength comes from collaboration, fostering communication and teamwork among employees, patients, and community stakeholders to achieve shared goals.
• Accountability: We are unwavering in our commitment to accountability, upholding the highest standards in patient care, employee well-being, and organizational excellence.
• Compassion: We treat every person with dignity, empathy, and respect, building trust through genuine care and understanding.
• Innovation: We embrace change and seek out creative solutions to continuously improve the experiences of our employees, patients, and community.
• Excellence: We are relentless in our pursuit of excellence, ensuring superior clinical outcomes, operational efficiency, and transformative patient experiences.

Community Impact:
We are deeply rooted in the communities we serve, dedicated to creating positive, sustainable change through outreach, advocacy, and partnerships.

Position Summary:

The Behavioral Health Case Manager is responsible for coordinating and delivering comprehensive, client-centered care that improves health outcomes and quality of life for individuals with behavioral health conditions, substance use disorders, and co-occurring diagnoses. This role focuses on addressing both clinical needs and social determinants of health through a holistic and compassionate approach.

The Case Manager supports Behavioral Health Therapists by providing approximately 50% direct client care and 50% care coordination. Responsibilities include linking clients to community-based resources, facilitating referrals, responding to information requests, participating in multidisciplinary and community-based meetings (such as staffing conferences), and assisting clients with connections to specialized criminal justice dockets and other supportive systems.

This position requires a strong foundation in behavioral health care, including treatment approaches for mental health and substance use conditions. The ideal candidate will demonstrate excellent communication, critical thinking, and problem-solving skills, as well as the ability to remain calm and effective in high-stress situations. A solid understanding of professional ethics, HIPAA regulations, and compliance requirements is essential.

Responsibilities & Competencies:

• Conduct initial screenings and assessments to identify clients' behavioral health needs and barriers related to social determinants of health, delivering services in a timely, effective, client-centered, and trauma-informed manner.
• Support clients in achieving wellness, autonomy, and improved quality of life by facilitating informed decision-making regarding their diagnosis and treatment options.
• Coordinate and monitor all aspects of client care, including care planning, service referrals, and interdisciplinary communication.
• Collaborate closely with Behavioral Health Therapists and medical team members throughout the case management process to develop and update individualized care plans.
• Track and monitor client engagement, referrals, service utilization, and outcomes to ensure care plan goals are met.
• Identify and address barriers to care by connecting clients to appropriate community-based resources, programs, and services.
• Serve as a liaison between clients, families, providers, legal system personnel, and external agencies (e.g., CPS, criminal justice dockets), ensuring coordinated and comprehensive care.
• Support client understanding of their behavioral health diagnosis, treatment plans, and community resource options.
• Provide psychosocial support and brief interventions to address motivational, emotional, and behavioral concerns.
• Accurately complete documentation and case notes in accordance with agency protocols and regulatory requirements; assist in preparing reports and tracking metrics.
• Develop and maintain collaborative relationships with community-based organizations and care networks to enhance referral pathways and client outcomes.
• Uphold ethical standards, client confidentiality, and HIPAA compliance in all interactions and decision-making processes.
• Demonstrate strong written and verbal communication skills, including the ability to engage clients, advocate effectively, and convey clinical information to internal and external stakeholders.
• Apply critical thinking and sound judgment in crisis intervention, problem-solving, and ongoing client care coordination.
• Maintain a strong knowledge base of behavioral health, substance use, and social service systems to support the needs of a clinically and socially complex population.

Qualifications and Skills:

• Licensed Social Worker (LSW) or eligible for licensure as a Social Work Assistant (SWA) in the state of Ohio.
• Licensed Professional Counselor (LPC), Certified Case Manager (CCM), or Licensed Chemical Dependency Counselor (LCDC), preferred.
• Designation as a Qualified Mental Health Professional (QMHP), preferred.
• Demonstrated understanding of behavioral health, substance use disorders, and co-occurring conditions.
• Knowledge of how culture, identity, and lived experience impact care delivery and engagement.
• Strong interpersonal skills with the ability to engage diverse populations in a respectful, empathetic, and trauma-informed manner.
• Excellent written and verbal communication skills.
• Strong organizational skills, with the ability to manage multiple priorities and documentation requirements.
• Proficient in care coordination, community resource navigation, and client advocacy.
• Bilingual in English and Spanish (preferred but not required).