Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Customer Retention Specialist - State Farm Agent Team Member

Full-Time

This is a full-time career opportunity with Jill Gaba State Farm Agency , designed for someone who wants to build a long-term career in the insurance industry. You will receive structured training, hands-on coaching, and a clear path to grow professionally in a team-focused environment.

Benefits

• Performance-based commission structure
• Simple IRA retirement plan
• Health insurance stipend
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement opportunities
• Company events

Position Overview

The Customer Retention Specialist plays an important role in supporting the daily operations of the agency by helping ensure customers receive prompt, professional, and accurate service. This position is ideal for someone who is customer-focused, organized, and able to support both customer needs and team workflows in a fast-paced insurance office.

Responsibilities

• Answer incoming calls and greet walk-in customers in a professional and friendly manner
• Assist customers with policy questions, billing inquiries, and coverage changes
• Process policy endorsements, payments, and other administrative tasks
• Follow up on customer requests and ensure timely resolution of issues
• Generate referrals and support the sales team with leads
• Maintain accurate customer records in the agency management system
• Participate in community events and agency marketing initiatives

Qualifications

• Previous customer service experience required; insurance industry experience preferred
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficient with computers and willing to learn new software
• Property & Casualty license required or willingness to obtain

Compensation $55,000 - $75,000 Annually

Compensation includes a performance-based commission structure. Additional compensation details can be discussed during the interview process.

About Our Agency

Our office is located in Northfield, Ohio and proudly serves customers throughout Northeast Ohio, including Twinsburg, Hudson, Macedonia, Brecksville, Cleveland, and Akron.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.