Client Success Manager/Sales - Construction
- Manage relationships with prospective clients from post-estimate through signed agreement
- Serve as one of the points of contact for customers in the early stages of the pre-construction process
- Build rapport and trust with every client by being responsive, transparent, and reliable
- Help clients understand design options, project timelines, and scope considerations
- Collaborate with the estimator and operations team to ensure alignment between vision and execution
- Adjust and refine proposals as needed to match client expectations and budget
- Proactively address questions, concerns, and objections
- Maintain detailed notes and updates using CRM or construction management software
- Ensure every client feels supported from first conversation through kickoff
- Experience in customer-facing roles such as sales, account management, or client success
- Background in construction, real estate, or related industries is a plus
- Excellent interpersonal and communication skills
- Professional demeanor with a warm, approachable personality
- Ability to listen deeply and respond thoughtfully
- Organized, dependable, and proactive in follow-up
- Valid driver's license and insurable driving record
- Ability to pass background check and drug screening
- Familiarity with Buildertrend or similar software is a plus
- A passion for building long-term relationships and delivering customer satisfaction
- $50,000 to $60,000 base salary
- Performance-based bonuses and incentives
- Total potential earnings of $100,000 annually
- Healthcare options to support your well-being
- Local travel only within the Greater Toledo Area
- Opportunities for professional growth and long-term career advancement
- Faith-Driven Values: We lead with integrity, purpose, and respect
- Family-First Focus: We support balance and well-being at work and home
- Client-Focused Service: Help guide clients through meaningful projects they care about
- Supportive Team: Collaborate with ownership and leadership in a culture of trust
- Growth Mindset: Continuous improvement is part of who we are
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