Crisis Program Manager

Qualifications:

Required :

• Master’s degree in social work, behavioral health, or a closely related field from an accredited institution.
• Current Oregon licensure as an LCSW, LMFT, or LPC, with a minimum of three (3) years of supervisory experience in behavioral health or crisis services.
• Ability to obtain and maintain registration with MHACBO as a Qualified Mental Health Professional (QMHP) and Certified Alcohol and Drug Counselor (CADC) within 30 days of hire, as required by program standards.
• Demonstrated ability to communicate effectively in both oral and written formats, including clinical documentation and professional correspondence.
• Valid Oregon driver’s license with the ability to travel as required for program operations and on-call response.
• Ability to successfully pass a criminal background check and any other screenings required by state or federal regulations.

Essential Duties and Responsibilities: (This is not an exhaustive list of all duties/responsibilities. Other duties may be assigned)

• Provide leadership, direction, and day-to-day oversight of crisis program operations to ensure compliance with Oregon Administrative Rules governing community mental health, crisis services, mobile crisis, and secured residential treatment facilities.
• Monitor daily facility and program operations, including census, staffing patterns, shift coverage, acuity, and programmatic needs to ensure safe and effective service delivery.
• Provide after-hours support and respond to emergencies, critical incidents, and staffing needs after hours as needed.
• Supervise assigned program staff, including work assignment, performance evaluation, coaching, corrective action, and approval of time off.
• Assist with recruitment, hiring, onboarding, and training of new staff in accordance with OAR requirements and Lifeways policies.
• Recommend and participate in personnel actions, including promotions, disciplinary actions, and terminations, as appropriate.
• Ensure staff are trained and competent in crisis response, de-escalation, safety procedures, documentation standards, and confidentiality requirements.
• Ensure completion and ongoing review of individualized assessments, treatment plans, safety plans, and discharge planning in accordance with OAR and best-practice standards.
• Participate in staffing meetings, case reviews, and multidisciplinary coordination with internal teams, community partners, and referring entities.
• Monitor service quality, program fidelity, and outcomes; identify trends and implement quality improvement initiatives as needed.
• Ensure timely and accurate completion of clinical, behavioral, medical, and activity documentation.
• Ensure program compliance with Oregon Administrative Rules, Lifeways policies, OSHA, HIPAA, and all applicable federal, state, and local regulations.
• Oversee safety compliance, including emergency preparedness, evacuation drills, incident reporting, and corrective action plans per OAR requirements.
• Oversee program budgets, purchasing, and resource allocation to ensure responsible use of funds and adequate facility supplies.
• Approve staff expenditures within delegated authority.
• Ensure timely completion of prior authorizations and required supporting documentation; coordinate with billing, utilization management, and finance teams to support program sustainability.
• Maintain effective communication with internal Lifeways departments, community mental health partners, hospitals, law enforcement, EMS, and other stakeholders.

Benefits offered:

• $3,000 new hire bonus (new hired full-time staff), or $1,500 new hire bonus (new hired part-time staff).
• Medical Benefits.
• Preferred Provider Option.
• Health Savings Account.
• Dental Benefits.
• Vision Benefits.
• Flexible Spending Account.
• Pet Insurance.
• Group Life Insurance, AD&D - Company Paid.
• Supplemental Life Insurance, AD&D.
• Short Term Disability - Company Paid.
• Long Term Disability.
• 401K Retirement Plan (Traditional and ROTH) with Company Funded company match up to 6%.
• Retirement and Financial Planning Services.
• Shift differential incentives.
• Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness).
• We provide professional development to enhance various skills, certifications, and continuing education.
• Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us and have opportunities.
• Paid Time Off (amount depends on years of service).
• Sick Leave for part-time staff.
• (11) Paid Holidays.
• Tuition reimbursement program.
• Commuter Mileage Incentive.
• Cell phone reimbursement.
• Clinical Supervision.
• Wellness Program reimbursement.
• Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being.