Call Center Agent
- Answer incoming calls and respond to customer queries in a timely manner.
- Provide accurate information about products and services to customers.
- Resolve customer issues and complaints with empathy and professionalism.
- Document customer interactions in our CRM system accurately and promptly.
- Follow up on customer inquiries to ensure their issues are fully resolved.
- Assist with billing and account-related questions as needed.
- High school diploma or equivalent; further education or certifications are a plus.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal communication skills with a clear and professional phone manner.
- Strong problem-solving skills and the ability to handle difficult situations calmly.
- Familiarity with customer relationship management (CRM) systems is preferred.
- Ability to multitask and work efficiently under pressure in a fast-paced environment.
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