Logistics Customer Service Representative
Division: Nucor Logistics Group
Location: Cincinnati, OH, United States
Other Available Locations: N/A
Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve.
Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. About Us: Nucor Logistics Group, a newly formed division of Nucor Corporation, is seeking applicants for our Truck Services team at our division headquarters in Cincinnati, Ohio. Our parent company Nucor Corporation is a Fortune 150 company, known for being North America's leader in designing, manufacturing, and recycling steel and steel products with a history of long-term sustainability and stability. Benefits: Medical, vision and dental are just the beginning. We value our teammates and offer benefits packages that also include:
- Bonus Program
- Profit Sharing
- Stock Plan
- Retirement Savings
- Credit Union
- Vacation and Holiday Pay
- Scholarship and Tuition Reimbursement
- Unlimited Growth Potential
- Free Financial Planning / Assistance via Insight Financial
- Free Teammate Parking (Cincinnati Office)
- On-site Health Clinic (Cincinnati Office)
- On-site Cafeteria (Cincinnati Office)
- On-site Gym (Cincinnati Office)
- On-site Laundry Service (Cincinnati Office)
- Develop and maintain relationships with transportation companies and shipping contacts to optimize goods movement
- Answer and manage high-volume phone and ticket queues for incoming inquiries
- Maintain documentation, change control records, and agreements related to business systems, customer support, and logistics software
- Conduct TMS system audits and communicate proactively with delivery points
- Administer freight rates and analyze data
- Review carrier scorecards and assess key performance indicators for vendor partners
- Analyze transactions and resolve problems through reports, phone, and email communication with commercial, shipping, and vendor partners
- Travel to US-based locations as needed to support business needs and projects
- Uphold safety policies, practices, procedures, and housekeeping standards at all times
- Associates degree in Business, Supply Chain or relevant field and or two years of logistics, dispatch, shipping experience in a relevant role
- Intermediate to advanced computer skills
- Exceptional customer service and ability to build long-term partnerships
- Ability to take ownership, drive process improvements, and deliver on commitments
- Bachelor's degree in business or communications or related fields
- Experience with Excel formulas and Power BI dashboards
- Experience in North American interstate and/or cross border truck freight planning/execution, knowledge of LTL or parcel shipping, a plus
- 5 years of experience in logistics, dispatch or shipping
- Experience in steel manufacturing or scrap metal industry
- Experience with web-based Transportation Management Systems (TMS)
- Experience with DOT regulatory compliance
- Experience with process optimization and business process improvement projects
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