Retail Facilities Manager

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Overview

At Wayfair, we create spaces where our customers and our teams can thrive. As a Facility Manager, you’ll be the cornerstone of a safe, well-maintained, and efficient retail environment. You’ll lead with a service-first mindset, managing a high-performing team and third-party partners to ensure our facility runs smoothly, 24/7. From preventative maintenance and emergency response to vendor oversight and budget planning, your work will directly support a best-in-class shopping experience and a safe, inspiring place for our teams to work. If you’re passionate about operational excellence, safety, and team development, this may be your professional home.

What Does a Facilities Manager Do?

• Lead with Safety & Purpose: View every action through a safety-first lens while creating a clean, secure environment for customers and associates.
• Manage & Mentor the Team: Train, schedule, and work alongside a team of 3+ facilities professionals while promoting a culture of safety, service, and accountability.
• Drive Preventative Maintenance: Oversee the execution of a comprehensive PM program with a 90%+ on-time completion rate minimizing downtime and keeping operations humming.
• Own Vendor Relationships: Manage third-party partners in key service areas including fire/life safety, vertical transportation, janitorial, pest control and more, ensuring performance and compliance.
• Use Data to Prioritize & Plan: Leverage Computerized Maintenance Management System (CMMS) and building management systems to analyze performance, prioritize tasks, and implement energy conservation strategies.
• Stay Ahead of the Schedule: Coordinate and communicate maintenance shutdowns, inspections, and compliance activities to minimize business disruption.
• Support Emergencies Proactively: Be available for off-hour response, lead root-cause analyses, and ensure transparent communication and documentation.
• Lead with Financial Acumen: Manage operational and capital budgets with a strategic eye toward maximizing ROI for the business.
• Ensure Regulatory Compliance: Maintain all building safety, environmental, and maintenance standards across local, state, and federal regulations.
• Understand Systems & Blueprints: Bring strong knowledge of mechanical, plumbing, electrical, and automation systems plus the ability to read and interpret architectural plans.

You’ll Thrive In This Role If You Have

• Facilities Expertise: 6+ years of facilities management experience, including vendor management, contract negotiation, and building operations oversight.
• Strong Financial Acumen: Confidence in managing departmental budgets and CapEx planning with strategic foresight.
• Leadership & Coaching Skills: A proven track record of building high-performing teams and mentoring team members for growth and accountability.
• Organizational Superpowers: Excellent project management, time management, and prioritization abilities to juggle multiple deadlines.
• Clear Communicator: Outstanding written and verbal communication skills for cross-functional and vendor collaboration.
• Analytical Thinker: A data-driven mindset that informs planning, problem-solving, and operational improvements.
• Tech-Forward Mindset: Familiarity with CMMS platforms (e.g., Maintenance Connection) and comfort using Google Suite and building automation systems.
• Retail Know-How (Strongly Preferred): Experience in large-format or big-box retail settings is a strong plus!
• Certifications (Strongly Preferred): Credentials from IFMA (CFM) or BOMA (FMC) are a bonus that elevates your application.

Additional Physical And Environmental Requirements

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards, and must adhere to all safety protocols.

What are the Benefits*?

• Competitive Pay: Earn competitive compensation, with regular opportunities for performance-based increases..
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
• Wayfair Employee Discount: Save big on the pieces you love with a generous Wayfair employee discount.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More: We’ve got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form ( .

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here ( .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].

If you have questions about this posting, please contact [email protected]