Warranty Coordinator

Job Description

Job Description

M.H. Eby, Inc.- a leading manufacturer of aluminum trailers and truck bodies is looking for a Warranty Coordinator to join our team.

Why Join Us

At Eby, we take pride in standing behind what we build. Our Warranty Coordinator role is a crucial part of that promise—helping customers feel supported and issues get resolved the right way. You’ll be part of a service-focused team that’s organized, accountable, and always improving. If you enjoy solving problems, staying organized, and being part of a team that takes care of people, this is the role for you.

Position Overview

As Warranty Coordinator, you’re on the front lines of our service promise—fielding warranty requests, working with dealers and customers to resolve claims, and making sure every issue is logged, tracked, and followed through. You’ll be the steady hand in a fast-moving environment, keeping systems updated, documentation accurate, and communication clear. With the support of the Warranty Manager, you’ll play a vital role in making sure customers feel heard, issues are resolved quickly, and the team stays organized as we grow.

Benefits

- Paid Time Off after 90 days

-Paid Holidays

-401k and Profit Sharing

-Medical and Dental Insurance

- Flex Spending Account

- Life Insurance

-Short Term Disability Insurance

What You’ll DoClaim Intake & Documentation

- Receive and log all incoming warranty, customer satisfaction, and rework requests from dealers, customers, and internal teams.
- Research and evaluate the validity of each request, referencing warranty terms, product history, and service records.
- Open and maintain accurate case files in the system, ensuring timely updates throughout the claim lifecycle.

Customer & Dealer Communication

- Serve as a point of contact for dealers, customers, and internal stakeholders throughout the warranty process.
- Troubleshoot product issues and provide guidance to resolve concerns quickly and clearly.
- Work closely with the Warranty Manager to escalate complex cases or provide updates on project status.

Parts & Vendor Coordination

- Procure parts needed to resolve valid warranty claims, working with internal teams and suppliers to ensure timely delivery.
- Coordinate returns, shipments, and repairs of warranty materials with vendors and customers.

Process Support & Reporting

- Support internal tracking of warranty claim metrics, assist with weekly and monthly reporting.
- Help manage larger repair projects by keeping tasks organized, communication clear, and updates flowing to the team.
- Contribute to team-wide efforts to improve documentation, communication, and turnaround time.

What You’ll Bring

- Experience: 1–3 years in a customer service, administrative, or technical support role—ideally in a manufacturing, automotive, or trailer service environment.
- Technical Aptitude: Basic understanding of trailer/truck body repairs or mechanical systems preferred.
- People Skills: Professional, responsive, and empathetic with both internal teams and external partners.
- Systems Fluency: Comfortable using email, phone systems, and standard office software (Excel, Outlook); familiarity with CRM or warranty tracking tools a plus.
- Education: High school diploma or equivalent required.

Work Environment & Physical Expectations

Primarily office-based with regular engagement across service and production departments.
Must be able to sit at a desk, work on a computer for extended periods, and lift up to 25 lbs occasionally.
Exposure to service shop or metal fabrication environments; proper PPE and safety awareness required.

At M.H. EBY, Inc., we foster a culture that rewards initiative, hard work, and teamwork. Join our dynamic team and grow your career with us.

M.H. Eby, inc. is a third-generation family-owned company established in 1938. it's our 88th year in business. Headquartered in Lancaster County, Pennsylvania, with additional locations spanning from Ohio to Montana, Eby specializes in designing and building aluminum transportation equipment, including Livestock, Grain, and Equipment trailers, as well as a full line of truck bodies. Our commitment to comprehensive service and parts ensures we support our customers at every stage.

All eligible applicants will be considered.

Potential hires must pass a physical and drug screen before starting employment.

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