Shared Services Operations Specialist
Job Responsibilities:
- Works under immediate supervision.
- Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine.
- Initially works in a multiple client /functional environment
- Research items received via faxes, reports, tasks, correspondence, and refund/return checks.
- Make appropriate telephone calls to resolve issue.
- Follows client’s standard policies and procedures.
- At the direction of management such assignments may be made with short notice and last for an indefinite period of time.
- Works efficiently in client and company proprietary applications.
- Demonstrates solid technical knowledge and quality performance.
- Meets behavioral expectations: attendance, teamwork, and organizational contributions.
Skills:
- Strong analytical, listening, problem-solving, critical thinking, and negotiation skills
- Ability to adapt quickly in a fast-paced and dynamic environment
- Detail-oriented with a strong commitment to accuracy and excellence
- Proven ability to work independently with minimal supervision while managing schedules and meeting deadlines
Education/Experience:
- High school diploma or equivalent
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