Shared Services Operations Specialist

SGS Consulting
Ohio

Job Responsibilities:

  • Works under immediate supervision.
  • Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine.
  • Initially works in a multiple client /functional environment
  • Research items received via faxes, reports, tasks, correspondence, and refund/return checks.
  • Make appropriate telephone calls to resolve issue.
  • Follows client’s standard policies and procedures.
  • At the direction of management such assignments may be made with short notice and last for an indefinite period of time.
  • Works efficiently in client and company proprietary applications.
  • Demonstrates solid technical knowledge and quality performance.
  • Meets behavioral expectations: attendance, teamwork, and organizational contributions.

Skills:

  • Strong analytical, listening, problem-solving, critical thinking, and negotiation skills
  • Ability to adapt quickly in a fast-paced and dynamic environment
  • Detail-oriented with a strong commitment to accuracy and excellence
  • Proven ability to work independently with minimal supervision while managing schedules and meeting deadlines

Education/Experience:

  • High school diploma or equivalent
Posted 2025-11-14

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