Technical Support Specialist

RASPIR
Brunswick, OH

Job Description:

We are looking for a Technical Support Specialist to join our team at Raspir. As a Technical Support Specialist, you will play a crucial role in providing excellent technical support to our clients and ensuring smooth operations.

Job Responsibilities:

  • Provide technical assistance and support to our clients via phone, email, or in person.
  • Troubleshoot technical issues and offer timely solutions to ensure minimal downtime.
  • Collaborate with internal teams to escalate and resolve complex technical issues.
  • Set up and configure hardware and software systems for clients.
  • Document and maintain records of technical support interactions and resolutions.
  • Stay up-to-date with the latest technologies and industry trends to provide the best support possible.

Essential Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience in a technical support role.
  • Strong problem-solving skills and the ability to think analytically.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and prioritize tasks effectively.

Desired Experience:

  • Experience with cloud-based technologies and systems.
  • Certifications in relevant technical areas.
  • Previous experience working in a fast-paced digital company.

Salary & Benefits:

  • Salary Range: $110,000 - $115,000 per year.
  • Additional benefits package including health insurance, dental coverage, and retirement plans.
  • Opportunity for professional development and growth within the organization.
Posted 2026-02-19

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