Salesforce Business Analyst

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Salesforce Business Analyst

Position Description

The Salesforce Business Analyst evaluates and enhances business processes by analyzing current operations, identifying inefficiencies, and recommending improvements based on industry best practices. This role assesses both existing and new systems, ensuring they align with business objectives and operational needs while optimizing performance and efficiency. Responsibilities include collaborating with stakeholders to gather and define system requirements, developing process documentation, identifying automation opportunities, and implementing solutions that drive productivity. Success is measured through increased operational efficiency, reduced system downtime, and effective implementation of process improvements.

Key Responsibilities

• Analyze business processes and identify opportunities for improvement through technology.

• Gather, document, and validate business and technical requirements.

• Collaborate with stakeholders to define project scope, objectives, and deliverables.

• Design and recommend system solutions that align with business needs.

• Develop process maps, workflow diagrams, and system documentation.

• Support the implementation and integration of business applications.

• Conduct system testing and UAT (User Acceptance Testing); troubleshoot issues.

• Assist in creating Salesforce reports and dashboards for business insights.

• Follow established release management guidelines.

Minimum Requirements
4+ years’ experience in designing, building, and implementing business solutions using information technology.

Qualifications

• 4 years’ experience in business analysis and Salesforce projects.

• Experience with SDLC in an Agile environment.

• Knowledge of Salesforce administration and configuration.

• Strong verbal and written communication skills.

• Strong analytical/problem solving skills.

• Ability to produce requirements and functional documents.

Additional Knowledge & Skills

• Salesforce Certified Administrator (required).

• Experience with Atlassian tools (JIRA, Confluence).

• Experience with Salesforce CPQ is a plus.

• Understanding of integration planning and business process mapping.

• Project management skills (time management, organization, prioritization).

Education

4-year degree in computer science, business, or related field, or equivalent experience.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:


McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to [email protected].

Join us at McKesson!