Sales Specialist

Sales Specialist (Senior Living)

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

As a Sales Specialist you will travel to communities within Northeast Ohio. This particular area will include the Akron, Cleveland & Canton markets. You will generate high-volume recurring streams of new move-in revenue for assigned Brookdale communities experiencing non-exempt sales associate vacancies. Assignments will vary in length and may change with little notice.

Qualifications & Skills

• Minimum of 2 years relevant and recent sales experience. Senior Living experience required
• A proven track record of generating and closing a high percentage of qualified leads
• Ability to effectively listen and communicate both verbally and in writing
• Must be self-directed, able to prioritize tasks as well as have the ability to accept directives
• Team player with industry knowledge and the ability to connect with families
• Bachelor's Degree in Marketing, Business, or related field preferred or equivalent combination of experience and education required
• Valid driver's license
• Strong working knowledge of technology, proficiency in Microsoft office suite, and electronic documentation

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Generates high-volume recurring streams of new move-in revenue for assigned Brookdale communities experiencing non-exempt sales associate vacancies. Prioritizes the outperformance of budgeted sales goals and community revenue targets by efficiently performing all processes and tasks required to close sales. Represents the ideal Brookdale sales professional and promotes a mission-driven sales culture. Employs unique insights gained within one community's opportunities to optimize sales in the next community assignment. This position will travel to communities within a specified geographic area. Assignments will vary in length and may change with little notice.

1. Drives rapid occupancy growth and prioritizes rate integrity where assigned by conducting high-quality daily phone and in-person sales calls that convert to move-ins.
2. Maintains a working knowledge of and manages all relevant sales-specific software programs and Customer Relationship Management systems needed to generate high move-in volume, including thorough and accurate data entry and periodic database cleanup.
3. Communicates current product information to appropriate community associates daily and as needed, including but not limited to availability, pricing, and concessions. Attends daily stand-up.
4. Maintains current working knowledge of relevant competition in markets where assigned.
5. Provides accurate and timely move-in forecasts as requested.
6. Communicates incoming residents' needs and preferences to the Executive Director and/or appropriate community associate(s) to enhance customer satisfaction upon move-in.
7. Fosters a positive image of each assigned community and the Brookdale brand with all customers, residents, associates, and relevant professional/volunteer influencers.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

Bachelor's degree in marketing, business, or related field and one to two years of experience. Additional years of related work experience may be substituted for the education requirement on a year-for-year basis up to four years.

Works on short-term strategic assignments within specified geographic area. Requires a valid driver's license and frequent car and/or air travel as needed.

Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.

Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Knowledge of sales and marketing to include principles and methods for showing, promoting, and selling products or services to include marketing strategy and tactics, sales techniques, and sales control systems. Knowledge of Medicare and Medicaid regulations to include applicable processes for the product line(s) being sold. Knowledge of state regulations impacting or directing the delivery of services. Ability to operate smartphones, personal computers, and related software. Ability to effectively manage time, tasks, and projects in a dynamic environment is required. Ability to build trust and act honestly in relationships with others. Ability to assess and understand customers' expectations, needs, and circumstances. Ability to work effectively with diverse personalities and to treat people with dignity, respect, fairness, and maturity. Ability to effectively listen and communicate verbally and in writing is essential.

Standing, Walking, Sitting, Use hands and fingers to handle or feel, Reach with hands and arms, Stoop, kneel, crouch, or crawl, Talk or hear, Ability to lift: up to 25 pounds, Vision, Requires interaction with co-workers, residents or vendors, Occasional weekend, evening or night work if needed to ensure shift coverage, Requires Travel: Frequently

Brookdale is an equal opportunity employer and a drug-free workplace.