Landscape Maintenance Account Manager

Now Hiring: MT Account Manager
📍 Columbus, OH | 🕒 Full-Time | 💼 Exempt
🧭 Reports to: Director of Revenue

If you believe great service starts with great relationships, keep reading.

We’re not looking for someone to simply keep clients happy, we want a relationship builder, a communicator, and a results-driven leader. At Hidden Creek Landscaping, we’re growing fast, and we need an MT Account Manager who’s passionate about delivering exceptional service, solving problems, and turning great clients into lifelong partners.

If you love being in the field, collaborating with teams, and taking ownership of both client success and revenue, we want to meet you.

About the Role

As our MT Account Manager, you’ll manage relationships with maintenance clients after the sale. From property walks to project follow-up, you’ll ensure our services meet expectations, and when issues arise, you’ll solve them with urgency and care. You’ll also spot upsell opportunities, contribute to financial performance, and drive account growth with confidence.

This role is deeply collaborative, fast-paced, and perfect for someone who thrives in a client-facing, goal-oriented environment.

What You’ll Do

• Build lasting client relationships through proactive communication and in-person property walks
• Manage service delivery by coordinating with design, build, and operations teams
• Resolve client concerns and escalate when necessary, fast and professionally
• Renew contracts and onboard new accounts
• Identify and propose enhancement opportunities
• Support budgeting, invoicing, and financial performance (Revenue, RPH, Gross Profit)
• Track KPIs and CRM activity
• Participate in training, company initiatives, and leadership development

This Role Is For You If You…

• Love working with people and making things happen
• Enjoy walking properties, solving problems, and owning the client experience
• Thrive in a role where communication and follow-through are everything
• Are motivated by growth, accountability, and performance metrics
• Want to help shape the future of a fast-growing company

A Relationship-Driven Role

Our Account Managers take ownership of their clients’ experience from start to finish. While most of your work happens during business hours, success in this role means staying connected and being responsive when key client needs arise, even if it’s outside the typical schedule. We give you the tools, autonomy, and support to manage this balance, because building lasting partnerships sometimes means going the extra mile.

Qualifications

• 4+ years of experience in landscape maintenance, account management, or customer service
• Solid understanding of horticulture, plant health care, and seasonal landscape needs
• Comfortable conducting property walks and identifying potential enhancements or issues
• Strong communication, time management, and organizational skills
• Familiarity with estimating, proposals, or CRM tools is a plus

🌟 Why Hidden Creek?

We live by four values:

💥 Dare to Be Different | 🌱 Driven to Grow | 🧠 Lead with Intent | 😄 Make Someone Smile

We’re not your average landscaping company. At Hidden Creek, we believe in mentorship, tech-enabled operations, and people-first leadership. Guided by the LeanScaper method and connected with top industry peers, our team is shaping the future of how great work gets done. We invest in growth, reward initiative, and develop leaders at every level.

We Offer:

• Medical, Dental, and Vision Insurance
• Life Insurance provided by Hidden Creek
• 401(k) with 4% Company Match
• Paid Time Off
• 12 Paid Holidays (Including Christmas Eve through New Year’s Day)
• Competitive Base Salary + Bonus Opportunity
• Employee Referral Bonus Program
• Core Value Rewards Program
• Team-building events and a collaborative, high-performance culture

Hidden Creek Landscaping, Inc. is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We are committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA). If you require reasonable accommodation during the application or interview process, please let us know.

Employment with Hidden Creek Landscaping, Inc. is at-will. This means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice