DevOps Engineer
- Lead DevOps and site reliability engineering (SRE) for a cloud-ready POS platform, ensuring high availability during peak retail periods and store rollouts
- Own CI/CD pipeline strategy and execution (build, test, security scans, deploy), enabling frequent, low-risk releases across environments
- Drive release engineering and rollout readiness for phased store deployments, including cutover planning, rollback strategy, and change coordination
- Design and operate cloud infrastructure in AWS/Azure/GCP, including networking, identity/access, and environment standardization
- Implement and manage container platforms (Docker, Kubernetes), including cluster operations, scaling, upgrade paths, and workload reliability
- Build infrastructure-as-code (IaC) using Terraform and/or CloudFormation to ensure repeatable, auditable environments
- Enable observability: logging, metrics, tracing, dashboards, alerting, and service-level objectives (SLOs) aligned to checkout performance and uptime
- Lead incident management and rapid troubleshooting (triage, mitigation, root cause analysis), and drive post-incident improvements to prevent recurrence
- Automate operational workflows (environment provisioning, smoke checks, health checks, backups, runbooks) to reduce manual toil
- Partner with engineering, security, and operations on DevSecOps practices (secrets management, vulnerability management, policy-as-code) and secure-by-default deployments
- Mentor engineers and lead cross-team stakeholder communication on release status, risks, and operational health
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
- Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- 6+ years of proven CI/CD and release engineering
- Strong hands-on cloud experience with AWS, Azure, or GCP
- Containers and orchestration experience (Docker and Kubernetes)
- Infrastructure-as-code expertise (Terraform and/or CloudFormation)
- Proven experience with observability, incident management, and operational excellence practices
- Strong security/DevSecOps background (secure pipelines, access controls, vulnerability management)
- Demonstrated technical leadership across teams and stakeholders
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
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