Member Service Repersentative
Job Description
Job Description
Benefits:
- Employee discounts
- Flexible schedule
- Opportunity for advancement
Position Title:
Member Service Representative/Front Desk
Reports to:
Manager
Compensation:
Minimum wage w/ commission potential
Requirements:
Fluent in English
Proficient reading and writing skills
Computer skills
Reliable transportation
Special Skills:
Strong customer service skills
Responsibilities:
Membership Sales.
Greet all members & guests with a smile and wish them well as they exit the club.
Check in all members and guests in accordance with company procedures.
Facilitate any messages on club software at member check-in.
Answer phones in courteous, helpful, professional manner.
Communicate special events to members and guests.
Maintain an atmosphere which makes members feel welcome.
Facilitate all member requests or forward to a manager.
Maintain professional disposition at all times.
Sell retail products.
Schedule member services: tanning, etc.
Facilitate payment of member services in accordance with company procedures.
Know club facility, services, and schedules.
Maintain a clean and organized facility.
Assist in all projects as delegated by club management.
Follow all policies and procedures in the Employee Handbook.
Opening and closing duties.
Meetings:
Monthly or weekly department meetings
Employee training Meetings
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