Manager, Credit and Collections

Company Description

Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 670 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.

Job Description

Position Summary

The Manager of Credit and Collections Services leads Wholesalers Credit Management Services (WCMS) for the Winsupply Family of Companies. This role is responsible for developing and recommending policies and processes for credit and collection services, including customer investigations, credit line extensions, and strategies to reduce outstanding receivables on aging reports. The manager oversees overdue account actions and provides strategic and tactical leadership to a team of Area Credit Managers. Reporting directly to the Vice President of Shared Services, this position plays a critical role in ensuring financial health, operational efficiency, and the scalability of services.

Accountabilities and Responsibilities

• Lead the overall performance, profitability, and service excellence of WCMS.
• Provide strategic oversight to Senior Area Credit Managers, ensuring service levels align with Support Services goals.
• Assess and adapt support needs for local companies, shaping accounts receivable procedures and collaborating with leadership to manage process changes effectively.
• Evaluate and implement tools and technology necessary to scale and grow the WCMS service, ensuring its capacity to meet future business demands.
• Develop strategies for talent acquisition, onboarding, and retention, fostering a positive work environment with clear career growth opportunities.
• Implement process improvements to enhance WCMS performance, ensuring consistent and efficient service delivery.
• Manage relationships with WCMS-related vendors and internal IT teams, ensuring fair pricing and effective technology solutions.
• Strengthen partnerships with Capital One Trade Credit (COTC) to maximize the value of the WinCCA program, acting as the primary liaison and identifying improvement opportunities.
• Collaborate with cross-functional teams to improve A/R reporting consistency and clarity.
• Monitor industry trends affecting risk, productivity, and accounts receivable management.
• Track team performance through KPIs, addressing deficiencies and maintaining high service standards.
• Prepare and present monthly and quarterly A/R reports to executive leadership.
• Provide visionary leadership for accounts receivable practices, aligning with Winsupply’s profitability goals.

Competencies for Success

• In-depth knowledge of credit granting and collection practices specific to the wholesale distribution industry.
• Ability to evaluate data and implement automation for above-industry-average results at the lowest cost while maintaining Local Company service levels.
• Expertise in managing dispersed teams to achieve common goals through uniform practices.
• Strong understanding of federal laws and regulations related to commercial credit extension, including Red Flag Rules and FCRA compliance.
• Capacity to assess and deploy innovative tools and technologies that enhance scalability, efficiency, and service growth.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Accounting or a related financial field.
• Minimum of 5 years of experience in a credit/collection’s environment.
• Previous experience leading a team.
• Proven knowledge of best practices in credit granting and collections, including mechanics lien and payment bond rights, legal outcomes in collection matters, and bankruptcy processes.
• Experience with automation tools to enhance efficiency and outcomes.
• Proficiency in WISE software and third-party solutions (e.g., HighRadius) for accounts receivable management, including integration with other systems.
• Advanced skills in MS Office and web-based platforms.

Additional Information

Physical Demands

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.