Enrollment Services Specialist, Enrollment Management

Current UC employees must apply internally via SuccessFactors

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu.

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Job Overview

The Enrollment Services Specialist is an excellent opportunity for early‑career professionals who are eager to build meaningful experience while making a real difference in students’ lives. In this role, you’ll support prospective and current students, families, faculty, and staff by providing thoughtful, student‑centered service across a range of enrollment functions.

As part of a supportive and collaborative team, you will deliver high‑quality customer service across all three campuses and within the community, gaining hands‑on experience in areas such as financial aid, student accounts, student records, and registration. This role is ideal for someone who enjoys helping others, learning new systems, and developing strong communication and problem‑solving skills.

The Enrollment Services Specialist serves as a trusted resource—helping individuals navigate university processes, answering questions, and ensuring accurate, consistent information is shared. With guidance and training, you’ll grow into a confident problem‑solver while contributing directly to student success and retention.

Through proactive outreach, coordinated programs, and the use of modern, technology‑based tools, this position offers valuable professional development and exposure to higher education operations. If you are motivated, people‑focused, and looking to start or grow your career in a role where your work truly matters, this is a welcoming and rewarding place to begin.

Essential Functions

• Counsel students and other constituencies with expertise in one or more areas (i.e., cashiers, collections, financial aid, student accounts, student records and registration).
• Manage all service-related inquiries. Analyze status of student records/academic standing.
• Resolve complex problems, work with appropriate staff to develop and implement intervention strategies using professional counseling techniques.
• Make expert referrals as needed.
• Coordinate programs for students and other customers (e.g., financial aid/scholarship, daily web/blog communications/updates; special recruitment events/showcases).
• Coordinate proactive outreach efforts to improve student retention.
• Design, develop and implement technology based self-service tools.
• May participate in performing one or more of the following duties: mentor new hired Enrollment Services Specialists; mentor or supervise student workers; participate in special projects.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree.
• Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications

N/A

Required Experience

One (1) years of experience in counseling and/or as a service provider.

Additional Qualifications Considered

Higher education experience in financial aid, customer service, bursar, registrar, advising, or in customer service.

Application Information

Interested and qualified applicants must apply online and include a cover letter of interest and a current Resume. All certifications and other documentation can be uploaded using the Additional Documents section in the application. Applications without a cover letter Resume will not be considered for the position.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include:

Salary/Hourly Pay Rate Information:

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary of up to $43,950 based on experience and qualifications
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our Careers Page.

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click here for a list of acceptable documents.

Important : To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider “easy apply” applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at [email protected].

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

REQ: 102017