Fraud Ops and Invstgtns Support Mgr 1LOD

FRAUD OPS AND INVSTGTNS SUPPORT MGR 1LOD

WHAT IS THE OPPORTUNITY?

The Manager Operation and Investigation initiatives will work closely with multiple functional areas to drive business performance management, growth/strategy, process improvement, cost reduction, technology implementation and business transformation. Responsible for Identifying key value drivers and defining metrics to inform performance, support decision making, and foster positive behavior and actions. Support Operations & Services in delivering high quality recommendations on strategic direction and execution. Will identify, prioritize and streamline strategic initiatives and leads implementation of those initiatives to support growth. He / She acts a thought partner. This role manages the other members of the Support and Initiatives team. Individual will be responsible for improving the efficiency of the organization in effectively dispositioning fraud, managing fraud and establish a well managed operations and investigation function

WHAT WILL YOU DO?

• Manages multiple concurrent projects, delivering implementations for business partners, serving as the leader who maintains focus on the fraud business transformation strategy, roadmap, and implementation
• Leads and manages colleagues who support cross teams projects and will develop and maintain the project resource plan
• Proactively recognizes, plans and acts on the need for improvement to help groups overcome resistance to change, by developing and maintaining a Communication and Training Plan with key business stakeholders
• Leads weekly status meetings with core team and Key Stakeholders, effectively communicating project goals, objectives, vision and values.
• Develops business plans/cases and cost benefit analysis for assessment by Senior Leadership to support capital projects
• Tracks and escalates issues and risks, ensuring full mitigation and resolution, drive transformational change holistically and work on a variety of projects across the FraudTeams
• Facilitates and drives key decisions from Executive leadership as needed. Provides Executive level status and KPI reports to clearly convey project status, issues, risks and timeline
• Develops working relationships with clients & business partners ensuring that business plans are coordinated, aligned and support department and firm goals and objectives
• Assess the skill sets of the team and identifies training, procedure change opportunities to drive efficiency
• Driving enhancement in process maps for managing end to end operations and investigation function and identify opportunities for improvement
• Working on regulatory mandated initiatives to improve the tracking, technology systems, process and procedure to effectively manage fraud

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 8 years experience managing the implementation of complex projects
• Minimum 5 years experience using analytics to solve business problems and monitor risks; and applying analytic processes to deliver value to the business
• Minimum 5 years experience in managing fraud risk with financial firm

Additional Qualifications

• Proven track record with strategic planning, project management and business architecture concepts and methodologies.
• Ability to participate in the development and enhancement of general processes and/or coaching procedures that will support productivity.
• Ability to handle problem situations with colleagues and clients effectively.
• Ability to interact effectively with all levels of Bank personnel and customers.
• Ability to recognize and reward successes and accomplishments.
• Excellent organizational and analytical skills.
• Excellent interpersonal, verbal, and written communication skills.
• Strong communication/facilitation skills.
• Ability to perform functional duties and related positions with minimal supervision.
• Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
• Requires a solid understanding of the organization's business
• Ability to convey credibility, confidence and sense of authority across a large team
• Strong project management skills/experience

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.