Clients Rights Officer

BENEFITS & SALARY:
The salary range for this position is $60,000-$62,000 per year.
*Occasional travel around Northeast Ohio is required.

At Wingspan, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets.

Our offerings include:

• Comprehensive health and Rx plans, including a zero-cost option.
• Wellness program including free preventative care
• Generous paid time off and holidays
• 50% tuition reduction at Case Western Reserve University for the MSW program
• 403(b) retirement plan
• Pet insurance
• Employer paid life insurance and long-term disability
• Employee Assistance Program
• Support for continuing education and credential renewal
• Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
• Flexible Spending Account for Health and Dependent Care

QUALIFICATIONS:

• Education: Minimum Degree in Social Work or related field, or equivalent work experience required.
• Skills/Competencies:
  • Thorough knowledge of clients rights rules and regulations.
  • Core Expertise: Possesses skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
  • Cultural Competency: Demonstrates awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
  • Interpersonal Communication: Communicates clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
  • Professional & Ethical Conduct: Adheres to professional values such as honesty, personal responsibility, and accountability; applies ethical concepts within scope of work and adheres to Agency policies and procedures.
  • Collaboration & Teamwork: Functions effectively as a member of a professional team that includes employees, clients and family members.
  • Problem-Solving & Decision-Making: Recognizes problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.
  • Service Orientation: Anticipate, recognize, and meet the needs of others, whether they are clients or not.
  • Technical Proficiency: Demonstrate competence in utilizing Agency computer systems and software as required to perform essential job functions.
• Experience: Experience working with children, adolescents and their families. Work in residential treatment and foster care preferred.

AGENCY SUMMARY:

Wingspan Care Group is a nonprofit administrative and management organization that provides a united, community-based network of services so member agencies can focus on mission-related goals. Our innovative model is designed to promote sustainability and advancement among its partner agencies by streamlining operations and eliminating redundancies – resulting in improvements to the delivery of direct service operations.

POSITION DESCRIPTION:

The role of the Clients Rights Officer ensures that Agency clients are treated with respect and dignity as well as ensures that the rights of clients are not abridged. The Clients Rights Officer is responsible for addressing all client-related incidents that could be due to a clients’ rights violation as well as investigating all client grievances and allegations.

RESPONSIBILITIES INCLUDE:

• Investigate all client complaints, grievances and allegations as well as any concerns relayed by management regarding alleged or potential clients’ rights violations or concerns.
• As required or appropriate, partner with County and regulatory agencies on investigations.
• Investigate all incidents referred by the Director of Risk Management or Compliance Director: Healthcare, Autism, Foster Care, and Adoption Services by conducting interviews with all persons necessary, including clients and staff, to determine whether an allegation is credible.
• Report all findings to appropriate program and administrative staff.
• Provide feedback and assistance in the development of corrective actions plans to address client treatment issues.
• Develop mechanisms that enable clients to freely express their concerns.
• Timely complete documentation of all investigations in compliance with Agency and regulatory requirements.
• Serve as the backup for submitting DBH Reportable Incidents.
• Attend Reportable Incident meetings, Root Cause Analysis meetings, appropriate sub-committees, and other meetings as assigned.
• Attend scheduled staff meetings, supervision and on-going training.
• Stay current with all required training.
• Respect the privacy of clients and hold in confidence all information obtained during the client’s treatment. All client-related documents should be handled in accordance with Agency guidelines on confidential material.
• Maintain high standards of ethical and professional conduct and adhere to Agency policies and procedures.
• Other duties as assigned by management.

Wingspan Care Group (“Wingspan”) is the not-for-profit parent company of Applewood Centers, Inc., Bellefaire Jewish Children’s Bureau, Bluestone Child & Adolescent Psychiatric Hospital, and Lifeworks. The mission of Wingspan is to provide organizational efficiencies at the operational, administrative, and fiscal levels for its subsidiary agencies so that they may focus on their respective missions. Wingspan is an Equal Opportunity Employer. Wingspan’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Wingspan also prohibits harassment of applicants or employees based on any of these protected categories.