Clinical Coordinator - Primary Care (Toledo)

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

General Summary:

The Clinical Coordinator will be responsible for overseeing the day-to-day operations of the Primary Care clinic to ensure efficient workflows, high-quality patient care, and compliance with regulatory standards. This role will coordinate care across multiple service lines, support providers and staff with clinical and administrative functions, manage reporting and data tracking, and oversee scheduling and resource allocation. The Clinical Coordinator serves as a key liaison between patients, providers, behavioral health, case management, and external partners, ensuring seamless and patient-centered care.

Essential Duties and Responsibilities:

• Manage daily clinic operations to ensure smooth patient flow, efficient resource use, and a positive patient experience.
• Monitor, evaluate, and improve clinic workflows; update and maintain Standard Operating Procedures (SOPs).
• Coordinate care between Primary Care providers, case management, behavioral health, and specialty services.
• Monitor and manage care coordination activities for high-risk or complex patients.
• Support and participate in community outreach and patient engagement activities.
• Track operational reports (e.g., no-shows, discharges, patient panel management, provider productivity, enrollment).
• Identify trends and recommend action steps to improve efficiency, patient retention, and scheduling practices.
• Oversee supply and medication inventory, ordering, cost analysis, and vendor relationships.
• Ensure compliance with Point-of-Care (POC) testing procedures, including staff training, daily maintenance, and quality assurance.
• Oversee lab result tracking, ensuring timely documentation and provider follow-up.
• Assign and track peer reviews for Primary Care staff.
• Manage provider and staff schedules; coordinate coverage, including assisting with clinical and/or administrative duties at times of absences
• Assist with onboarding, training, and mentoring of new staff.
• Assist with monitoring and reviewing 340b medication activities and reports
• Collaborate with the Health Center Director of Operations to prepare and present operational data.
• Perform other duties as assigned.

Specific/Individual Competencies:

• Professional, courteous, and respectful approach with patients, staff, and community partners.
• Strong organizational and problem-solving skills with the ability to prioritize competing demands.
• Ability to adapt to change, remain flexible, and foster continuous process improvement.
• Maintains confidentiality and complies with HIPAA and other regulatory standards.
• Demonstrates accountability, initiative, and reliability in daily responsibilities.

Organizational Competencies:

• Demonstrates knowledge of the agency’s mission, vision, goals, and policies.
• Strives for high patient and provider satisfaction through collaborative teamwork.
• Models professionalism, integrity, and ethical conduct in all interactions.
• Abides by the agency’s and/or professional code of ethics and care.

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