Palliative Medicine Administrative Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The Administrator is responsible for planning, organizing, developing, and directing the overall operation of the licensed and certified home health and hospice services of the agency in accordance with company standards and federal, state, and local standards, guidelines, and regulations to ensure that the highest degree of quality services is maintained at all times.

Essential Activities and Tasks

Operations Management - 30%

• Manages daily operations to ensure compliance with federal, state, and local regulatory requirement through appropriate departmentalization and delegation of duties.

• Maintains a state of readiness for survey by regulatory bodies.

• Review diagnosis coding and plans of care orders for all home health patients in accordance with Medicare regulations.

• Provides direction, management and leadership in order to achieve the organization's philosophy, mission and strategy while effectively growing the organization and ensuring financial strength, high utilization and operating efficiency.

• Ensures all equipment, systems and monitoring are in place to meet or exceed quality, customer service, utilization, and compliance standards in all SI programs.

• Maintains effective and ongoing communication with life plan community staff. Delegates staff to facilitate positive working relationships in continuum of care management and aging in place meetings, and other leadership meetings that are deemed appropriate.

• Manages the local component of integrated electronic medical record and ensures that office and clinical staff are well trained and use the system productively and accurately according to policies and procedures.

• Must be available during operating hours or designates another capable staff member if unavailable.

People Management and Development - 30%

• Supervises the clinical staff for the home health and hospice agency.

• Fosters a positive work environment that attracts, retains, and motivates employees.

• Interviews and selects qualified individuals and orients new direct reports.

• Defines, establishes, and promotes employee qualifications and performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.

• Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.

• Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention.

• Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.

• Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.

• Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.

Financial Management - 15%

• Assists in the development of the annual operation budget, administers programs within budgeted dollars and staff hours.

• Maintains appropriate level of supplies for the efficient operation of the departments.

• Ensures supplies are being billed correctly.

• Oversees financial indicators on a weekly / monthly basis to ensure that annual budget and other financial targets are met.

• Meets or exceeds profit and loss, cash, and accounts receivable targets for home health, home care, and hospice.

• Monitors and manages home health and hospice revenue and collections cycle.

• Ensures accuracy in documentation and coding.

• Oversees the implementation and continuing compliance with policies, procedures and payer regulations that facilitate accurate and timely documentation and billing reimbursement.

Quality, Compliance, and Risk Management - 15%

• Oversees the maintenance of complete and accurate patient records required by law.

• Keeps informed on licensure, certification and reimbursement issues in order to anticipate/implement necessary changes in the SI's practices and to maximize the SI’s position on those issues.

• Monitors and manages the provision of clinical services through analysis and action related to utilization statistics, quality outcome measures, Clinical Record Review and other reports.

• Oversees all survey processes, mock surveys, and compliance audits.

• Ensures that the confidentiality/rights of all patients and their care information are maintained.

Customer and Community Relations - 10%

• Maintains open and trust-building relationships with patients and family members, responding professionally and promptly to any requests or concerns.

• Reviews patient concerns/complaints and maintains written record of action taken.

• Cultivate positive relationships with community, civic and/or aging service organizations, churches, centers of higher education, government and other key constituents

• Collaborates with marketing staff to meet budgeted volume goals, including supporting the development of new referral sources.

All other duties as assigned.

Qualifications

Education

• Bachelor of Science in Nursing or related field required.

• Current unencumbered license in the state of Ohio to practice as a Registered Nurse (RN) or Physical Therapist (PT) preferred.

• Master’s degree preferred.

Experience

• Five years experience as a healthcare professional with at least two year experience in a health-related administrative or operations management position required.

• Experience in a Medicare-certified home health agency or hospice setting preferred.

• Experience with diagnosis coding preferred.

• Knowledge of Medicare and third-party payer requirements required.

• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

• Proficiency with electronic medical records (EMR) required.

Other Requirements

• Must be able to read, write, speak, and understand the English language.

• Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.

Working Conditions and Special Requirements

• Sitting - Up to 8 hours/day

• Standing - Up to 4 hours/day

• Walking - Up to 4 hours/day

• Lifting, transferring, pushing and/or pulling residents/patients and/or equipment/supplies - Up to 25 pounds

• Driving - Up to 6 hours/day

• Travel % / Overnight Travel - Minimal

• Work weekends, evenings, and holidays - As needed for coverage

• On-call availability - 24/7 for emergencies

• Subject to residents/patients/patients with various disease processes - Occasional

• Risk Category for Exposure to Bloodborne Diseases - III