ATM Channel Product - Agility, Senior Associate

Job Description

Join our dynamic team to advance agile methodologies, fostering innovation and high-quality solution delivery in a collaborative environment. The ATM Channel Product Team supports one of the world’s largest owned ATM fleets (~15.5K ATMs) enabling ~580MM customer transactions annually. The ATM channel is a critical component of our brand presence and aligns to the Consumer Bank goal of being the easiest bank to do business with. We strive to meet the evolving customer needs and will continue to focus on simplifying the customer and employee experience and reducing the overall cost to serve.

 

As an Agility Senior Associate within the ATM Channel Product team, you will contribute to the team by guiding and supporting solution delivery teams in adopting and adapting agile practices throughout the product development lifecycle. Leveraging your advanced knowledge of agile principles, you will facilitate group discussions, decision-making processes, and collaborative activities to build continuous improvement and high performance. Your expertise in coaching, communication, and leadership will enable you to effectively manage complex projects, foster a culture of innovation, and enable the successful delivery of high-quality solutions.

 

In this role, our Agility associates are approachable, collaborative, and proactive—always ready to support their teams and tackle challenges. We value agility as a core practice, acting quickly to clear obstacles and empower teams to achieve their goals. Our culture thrives on diversity, intellectual curiosity, and creative problem solving. We encourage teamwork, bold thinking, and risk-taking in a supportive, blame-free environment. You’ll have the freedom to pursue meaningful projects, along with the guidance and mentorship needed to learn and grow. We look forward to the unique strengths and perspectives you’ll bring to our team.

 

 

Job responsibilities

• Facilitate the adoption and adaptation of agile methodologies within teams and provide guidance, training, and support to propel continuous improvement and high performance
• Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts
• Enable agile project delivery by facilitating the prioritization of tasks and managing resources to effectively address complex situations to achieve project goals
• Analyze and interpret policies, identify key barriers, and apply your critical thinking skills to address challenges within the product development lifecycle
• Work with the Area Product Owner/Product Manager to align teams with the product vision, sprint goals, and other necessary information
• Communicate organizational impediments to leadership, clear impediments for the team
• Embrace the concept of continuous learning in your own journey and instill the same in the team’s you coach
• Coach product owners in creation and maintenance of the product backlog, including empirical planning
• Appreciate the depths of Lean and Agile practices and principles, help teams appreciate them
• Teach systems thinking and servant leadership
• Bring ideas from professional facilitation, coaching, conflict management

 

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in a relevant domain, with a focus on guiding teams to adopt agile methodologies and practices
• Demonstrate a comprehensive understanding of multiple product development lifecycle stages, methodologies, and best practices
• Demonstrate proficiency in facilitating group discussions, decision-making processes, and collaborative activities within teams to achieve product goals
• Showcase proficiency in agile delivery and agile approaches, with a developing ability to coach teams and strive for continuous improvement and high performance
• Experience working in a scaled implementation of Scrum (LeSS, SAFe, etc.).
• Demonstrate proficiency cultivating relationships
• Demonstrate a proficiency in coaching and mentoring development teams and their supporting roles including Area Product Owners and Area Tech partners
• Clear oral and written communicator
• Ability to leverage skills from coaching, facilitation, conflict resolution and more to serve the team(s)

 

Preferred qualifications, capabilities, and skills

• Demonstrate proficiency in teaching and supporting Quarterly planning activity.
• Possess an executive presence and ability to coach multiple teams across the product
• Knowledge of industry-wide technology strategies
• Ability to leverage capabilities across the firm to solve local problems

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.