Sales Representative
The Sales Representative is to be the initial point of contact for our customers and to assist in resolving their questions or concerns. Manage CRM system including data formatting, report generation and process control. Interact with marketing/sales, manufacturing, and engineering to obtain the necessary information to address customer needs. Provide product return information to the customer and issue evaluation and repair quotations as required based on input from the appropriate product/sales manager.
• Provide customer service and sales support as the initial point of contact for customers to assist in resolving their questions or concerns.
• Interact with marketing/sales, manufacturing, and engineering to obtain the necessary information to address customer needs.
• Provide product return information to the customer and issue evaluation and repair quotations as required based on input from the appropriate product/sales manager.
• Enter purchase order information into the ERP/CRM system. Ensure that all pertinent information has been reviewed/approved by the appropriate sales/product manager, contracts administration, engineering, production control, quality and security (if required).
• Assist marketing/sales in obtaining information related to order timing for forecast accuracy. Review delivery requirements with manufacturing to determine whether factory capacity correlates with customer needs. Update customers regarding shipment status, specifically any issues which will result in delayed shipments.
• Support customer requests to expedite orders, if possible. Collaborate with the scheduler and manufacturing to review lead time reduction opportunities.
• Manage ERP/CRM system including assisting with system implementations, data formatting, system updates, data management, report generation, process control and other duties as assigned.
• Performs other related duties as assigned.
Requirements
• Bachelor’s degree in business administration or equivalent.
• Two (2) years’ experience in production control and/or sales functions related to planning, scheduling, forecasting and order processing.
• ERP/CRM experience required – Microsoft Dynamics CRM experience a plus.
• Strong data entry skills and proven customer service, organizational and problem-solving skills.
• Excellent verbal/written communication and interpersonal skills.
• Self-starter with good judgment and ability to multi-task, prioritize and work independently.
CPI values the contributions of a diverse workforce and is proud to be an Equal Opportunity Employer. We are an AA/EEO/Veterans/Disabled employer.
This position requires potential access to technology controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). The successful candidate must be a “U.S. Person” as defined under ITAR and EAR. In order to be a U.S. Person for ITAR and EAR purposes, you must (i) be a citizen or national of the United States; or (ii) be a lawful permanent resident of the United States; or (iii) have been admitted to the United States as a refugee, or have been granted asylum.
About Communications & Power Industries
Communications & Power Industries is a global manufacturer of electronic components and subsystems focused primarily on communications, defense and medical markets. With a heritage of technological excellence that spans decades, CPI develops, manufactures and globally distributes innovative and reliable technology solutions used in the generation, amplification, transmission and reception of microwave signals for commercial and military applications. CPI serves customers in the communications, defense, medical, industrial and scientific markets.
Recommended Jobs
Full Time Pastor
Job Posting: Full-Time Pastor Drumright First Baptist Church – Drumright, Oklahoma Drumright First Baptist Church is seeking a full-time pastor who has a heart for ministry and a passion for re…
Integrative Medicine, Endowed Chair, Functional Medicine Physician
The Ohio State University College of Medicine and Wexner Medical Center seek an exceptional Functional Medicine Physician to join our Center for Integrative Health, practice functional medicine, an…
Maintenance Storekeeper
: Join our team at Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will be part …
Full time Hygienist
Job Posting: Full-Time Hygienist at Olentangy Modern Dental Job Description Olentangy Modern Dental, a state of the art private practice located in Lewis Center, Ohio is excited to announce an …
Team Member - Fairborn
Job Overview Jubie's Creamery Team Member - MUST BE 16 OR OLDER TO APPLY. Looking for part-time & full-time hours. All shifts available. MUST BE ABLE TO CLOSE. Also known as scoop masters, go-getter…
Wastewater Operator
Wastewater Level C Operator understands most of the overall operations; should be able to rebuild all pumps/equipment. Will have a Level III WW License and have at least two years acting in a positio…
Temporary Sales Associate
Kate Spade is seeking a Temporary Sales Associate for its Aurora, OH location. This role involves engaging with customers, supporting sales targets, and maintaining visual merchandising standards. Ide…
Part-time Teller - R-37358
14006 Kinsman - Cleveland, Ohio 44120 Job Summary: Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent …
Entry Level Production
The Fresh Mark facility in Canton, OH has immediate laborer openings for associates to join our food production team. Job Type: Full Time Hourly Rate: ~ Starting at $15.00-$16.50 per hour ~$…